Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Unable to publish/activate workflow

Prajwal Hegde August 2, 2022

Hi Team,

I am using jira version 8.20.7. I have created a workflow but its not reflecting. I would need your support for the same.

This is what it should look like - If i click on resolve field on jira ticket its expected to show numerous field options like Root Cause, KB Article Required?, Link to KB Article, Cause Category, Prevention, Recovery Procedure Used.

But somehow these fields are not getting populated.

Snapshot-1:

image.png

Snapshot-2:

image.png

1 answer

0 votes
Rilwan Ahmed
Community Champion
August 2, 2022

Hi @Prajwal Hegde ,

Welcome to the community !!

You need to create a new screen (Admin menu--> Issues --> Screens) and add required fields to it . Then add the newly created screen to the workflow transition.

i.e. Open the required workflow in edit mode, click on transitions (example: Open to Resolve)
Click Edit and in the new window select the screen

image.png

Prajwal Hegde August 3, 2022

Hi @Rilwan Ahmed : Is it possible for you to quickly connect with me on call?? Our team needs to rollback some changes. Its a severe issue.

Mahesh Kallepalli
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
August 3, 2022

Hello @Prajwal Hegde 

I'm able to help you out. let me know if still facing issue.

Prajwal Hegde August 3, 2022

Hi @Mahesh Kallepalli , How should i contact you??

Suggest an answer

Log in or Sign up to answer