Unable to receive emails notification

[Jira Admin]

found a certain user who is unable to receive notifications emails.
Checked the user's personal notification settings but it is as per default.
Checked the project notification settings but it is also as per default.
Other users are receiving email from the project.

[Ash Yadav]

Hi @Jira Admin welcome to the Atlassian Community! 

If other users are receiving emails from the project, this is likely due to personal notification settings for the affected user. 

Would you have a screenshot of their personal notification settings by any chance? 

Is the user's email address on the same domain as everyone else? (e.g: @yourcompany.net)

Is the user part of the same group or have the correct role(s)?

I would compare the affected user against a user that receives notifications correctly and see what is missing. 

Hope this helps. 

KR, 

Ash

[Jira Admin]

Hi Ash,

It seems like this user is affected for all projects.
I have attached the personal settings notification screenshot.
Previously I have scout for another thread which shows emails being blocked for specific users. Not sure if that was the case.

[Ash Yadav]

Since you mentioned the user has this issue across all projects, it's likely something to do with their permissions/roles. 

I would have a look at this thread here: https://community.atlassian.com/t5/Jira-questions/Single-user-does-not-receive-notifications/qaq-p/1005051

Are they part of the same domain as other users? 

Are you a project administrator, jira admin or site admin? 

Do they receive regular emails (not jira related) to the email address for their user account? 

KR, 

Ash

[Jira Admin]

Hi Ash,

Yes. she is the same domain as the other users and myself.
I am the Jira admin. and she does receive regular emails from other sources.

[Ash Yadav]

If she doesn't receive regular emails from other sources then this is your issue, you'll need to look into why her mail account isn't receiving email. 

KR, 

Ash

[Jira Admin]

No. she receives normal emails but JIRA emails. Obviously if she does not receive all emails, I wouldnt have post it here.

[Ash Yadav]

Apologies, but in your original reply you mentioned she doesn't receive regular emails from other sources, which I see you've edited since. 

To clarify, she doesn't receive ANY Jira emails from any projects at all? For example Jira subscription emails for my_unresolved_issues for example correct? 

KR, 

Ash