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Unable to restore archived sub-tasks that have an active parent issue.

Jennifer Hall August 2, 2023

I'm unable to restore 2 sub-tasks that are children of an Active Parent issue. The restore button is missing.  Any ideas? Again, the parent is active.   We are on  DC 9.5

 

 

Resolved this.  sub-task was linked to multiple issues. 

1 answer

0 votes
Ste Wright
Community Champion
August 5, 2023

Hi @Jennifer Hall 

Usually, if you archive the Parent the Sub-tasks are also archived, and the same for restoring (hence why the button is not there).

If it's a single issue, could you archive the Parent, then restore it, and see if it restores the Sub-tasks at the same time?

Ste

Jennifer Hall August 5, 2023

Hi Steve, I fixed the issue. Thank you though! 

Like Ste Wright likes this
Ste Wright
Community Champion
August 5, 2023

No worries Jennifer!

Could you share how you fixed it, in case others have this issue again in future? :)

Ste

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