Unable to see sub-tasks in active sprints in company managed projects

[Mohena mohena]

Hi ,

Unable to see sub-tasks in active sprints in company managed projects. I have tried adding the issue type as subtask in the filter, but still no luck.

Would really appreciate help on this.

Thanks

[Nic Brough -Adaptavist-]

Welcome to the Atlassian Community!

Where are you looking for them?  Board?  Backlog?  Project filters?  Reporting?

[Mohena mohena]

Hi Nic,

I am looking them in my active sprint in the JIRA board. I tried applying quick filter and changing the normal filter but it does not help:

Please find below:

project = CW AND issuetype in (Story, Subtask) AND fixVersion = "Phase 3" AND component = KWE AND component not in ("GROUP") ORDER BY Rank ASC

[Nic Brough -Adaptavist-]

Quick filters don't change what the board selects for.

The two usual culprits of not seeing issues on the board are the board filter and not mapping status into columns.  In this case, I suspect it's your board filter.

Sub-tasks are not going to match "and fixversion =" - they don't have that field, it is implied from their parent.

So, try changing the first bit of the filter to 

project = CW AND ( (issuetype in (Story) AND fixVersion = "Phase 3" ) OR issuetype in (subtask) )

[Mohena mohena]

Hi Nic,

I tired doing this. Still does not work. Does not show any sub task.

Thanks..Mohena

[Nic Brough -Adaptavist-]

Does the filter show you any sub-tasks if you run it in the issue navigator?

[Mohena mohena]

No it doesnt. 

[Nic Brough -Adaptavist-]

Ok, so that's why they're not on the board.  There aren't any sub-tasks to display!

[Mohena mohena]

Hi Nic,

I have created sub-tasks for story but any filter I use, does not show them. There are sub tasks but they are not showing

[Nic Brough -Adaptavist-]

You need to adjust the filter so that it finds them.

I can't tell you how to do that, I don't know how you have created the subtasks.

[Mohena mohena]

Hi Nic, I created the subtasks using create sub task button in the story.

[Nic Brough -Adaptavist-]

The method of creation is not important here. 

How are you going to adjust your board filter so that it pulls in the sub-tasks you want to see?

[Mohena mohena]

I am unable to do that. I have tried many filters but none of them make the sub task show so I dont know the problem here

[Nic Brough -Adaptavist-]

The problem is that you have a filter that does not include sub-tasks.

Boards can only show you the issues you choose to view, with the filter.

You say "I am unable to amend the filter", but you have not explained why you can not.  All I can tell you in this case is that you need to fix your filter.