Unable to transition tickets to DONE, receiving Transition Failed - This field is required

[Sean Saxon]

Hi all,

We've created a new Project in our cloud instance, and I was testing and end 2 end workflow, from ticket creation to closure.

When trying to transition tickets to DONE, I am receiving the following error:

"Transition Failed". "This field is required" - not very informative and I do not have any validators or transitions in place.   Any ticket can be transitioned to any status, as "Allow all statuses to transition to this one" is set for all.

The only required fields that I still have enabled are the default fields Reported By and Description, both of which are populated.  

This is happening for all issues types (Spike, Bug, Task, Sub-Task, Story) and I am not seeing

I've also checked dev tools in the browser, and am seeing a 400 Bad Request

 errorMessages: ["This Field is required. "]

 errors: Object {}

Thanks in advance for your responses

[Kelly Arrey · Accepted solution]

Hi @Sean Saxon Can you view the Done transition in the workflow? It sounds like it has a Validator or a Condition that's testing for a field value, and giving a rather uninformative message if it doesn't get it.

[Sean Saxon]

Hey @Kelly Arrey - that's the crazy thing, there are not Validators or Conditions for DONE.  I've looked at all fields that are required, that may have not be visible in the issue, and that hasn't helped either.  

I'm really stumped here.  I might have to copy an existing, valid workflow or create one from scratch, and try that.  I'm sure it's a simple little radio button that's enabled and I just can't find it. 

[Kelly Arrey]

Ok, that's two of us stumped :-)  It may be time to call in Atlassian Support. In my experience they're pretty responsive if you have Cloud Premium.

[Sean Saxon]

@Kelly Arrey - thanks so much for your feedback.  In the end it was a Validator on a transition state. 

When I clicked on DONE in the workflow, it did not show this.  When I clicked on the arrow between  ALL -> DONE, sure enough there was the Validator, and in that Validator was RESOLUTION!  Since we were not setting the resolution the error popped up.  Once we removed the validator, no more issue.   I'll work on creating a post function to have the user select a Resolution at time of CLOSE and then put the validator back in place.   

[Kelly Arrey]

Hi @Sean Saxon glad that helped. To be clear, a "transition" in Jira is how you move an issue from one "status" to the next. The "validators" and "conditions" are part of the "transition". You shouldn't need a post-function. What we do in situations like this is to specify a "screen" on the transition which includes the Resolution field, so that the user has the opportunity to provide a value, and then make sure that the message issued by the "Field Required Validator" tells you which field it's talking about.