Unable to view remote issue links using new Jira issue view

[Cory Gibson]

We use a 3rd-party application to create remote issue links in a Jira instance using the Jira REST API.  Using the old view, we are able to see the remote issue links under the Linked Issues section, but we do not see them under the analogous section (Issue Links) when using the new issue view (https://confluence.atlassian.com/jiracorecloud/the-new-jira-issue-view-938040503.html).  The creation of the remote issue link is logged as History under the Activity section; we can see this using the new view; just not the remote link itself.

[Angélica Luz · Accepted solution]

Hi Cory,

This issue that you are facing where you can't see the links on the new issue view is a bug:
- https://jira.atlassian.com/browse/JRACLOUD-69016
This happens for links to articles, websites, documents and other types of links.
Please, click on vote and watch to receive updates about the bug.

I have also added the link of this question on the bug so that the developers can reference it if necessary.

Regards,
Angélica

[Cory Gibson]

Thank you for the detailed response, Angélica.  As you suggested, I have clicked on vote and watch.

I see that this has been a known issue since March.  Besides through automated emails from changes to the bug, is there any way of knowing when this might be fixed?

[Angélica Luz]

Hi Cory,

We still don't know when this bug will be fixed.
For your reference, you can find our policy on how we prioritize bug fixes here.

Regards,
Angélica

[Cory Gibson]

Angélica, thank you for your help.  It's much appreciated.

[Angélica Luz]

You are always welcome Cory!
If you have any other question, please let us know.

Regards,
Angélica

[David Villarama]

@Angélica Luz We're having similar issues.   I use the API (https://developer.atlassian.com/server/jira/platform/creating-remote-issue-links/) to create remote issue links.

The next-gen view does not show these links but the old view does.

I looked at the bug linked above and it seems to be different. 

Is there an update to this remote issue links not showing in new view bug?

Thanks.

[Judah Ferst]

@Angélica Luz you suggested looking at and voting on JRACLOUD-69016. This is an issue, but not exactly what @Cory Gibson is experiencing. I believe he is experiencing what I am. For instance, I attached a link to a Trello card. In the old view, this shows up under links, but in the new view it is no where to be found (other than the history). Do you have plans to show non-Jira/non-Confluence links in the future? Is there a bug or feature request for that?

[Cory Gibson]

@Judah Ferst , I have since been made aware of the issue that more represents the problem we're experiencing: https://jira.atlassian.com/browse/JRACLOUD-70211.  This one is also related: https://jira.atlassian.com/browse/JRACLOUD-69973

[Judah Ferst]

Thanks - I just voted on this. Some response about things that you used to be able to do but can not do anymore would be really helpful @Angélica Luz 

[Steffen Opel _Utoolity_ · Accepted solution]

Hi @Cory Gibson

As just commented on another thread where you referenced your workaround, it does not seem to be required anymore since the rollout of the "New issue view: Links from third party apps" has been concluded (rollout started 2021-07-26), at least I'm able to submit remote issue links via the REST API again and they indeed show up nicely "grouped by app name alongside other linked content".

The remote issue links API still doesn't seem to be covered completely though, e.g. the link summary remains missing as of today:

• Remote links or web links should display the link summary in new issue view (JRACLOUD-74599)

[Cory Gibson]

@Steffen Opel _Utoolity_ , thank you for the update!  That's very helpful.

[Angélica Luz]

Hi David,

The bug is that the linked issue does not show as a link in the comment. We have another bug reported related to that, where it shows a link but not the status:
- https://jira.atlassian.com/browse/JRACLOUD-69230
I see that the documentation that you shared is related to Jira Server, can you test using the API from Cloud?
- Create issue link

If what happens on your instance is different, please share a screenshot with us, so we can try to replicate the issue here.

Regards,
Angélica

[Sam Peerless]

Apologies for dragging this up on an old thread but I'm at a loss with how to resolve this issue, we are finding similar behaviour when creating remote links via the API.

The history shows that the link was added to RemoteIssueLinks but no link shows.

I have added full details here

[Cory Gibson]

Hi @Sam Peerless ,

I recently tested the advice given at https://jira.atlassian.com/browse/JRACLOUD-74599?focusedCommentId=2662178&page=com.atlassian.jira.plugin.system.issuetabpanels%3Acomment-tabpanel#comment-2662178.  We include the "application.type" value in the API request, but after removing it, we can see the remote issue link in the new issue view.  As stated in that issue, the link's summary isn't displayed, but at least the link's title is displayed and has the working URL.

[Sam Peerless]

Hey @Cory Gibson 

Works a treat! That is perfect thank you, a major headache solved for us there! 

[Bjorn Tipling]

Removing the application object entirely, not just the application.type, from the payload I send via the REST API remote link endpoint is what solve dit for me.