Unassigned vs No Resource Defined

[Christine Herman]

We have several Jira tickets that are unassigned because no resource has been defined (maybe it is in the backlog or we need to hire a new resource).  Have you found a way to differentiate the tickets that have not yet been assigned because of those reasons, versus those that just haven't been reviewed for an assignment?

[Ollie Guan · Accepted solution]

Hi @Christine Herman,

Provide some solutions and hope to help you

1. Create a virtual user, such as an unknown resource, assign these questions to him, then use unknown resources and unassigned to filter
2. Customize a field to mark it, or mark it with a label
3. Add a state to the workflow configuration. When there is no resource to process the Issue, the flow goes to that state.

[Christine Herman]

Good ideas, thank you!