Uncaught ReferenceError: FPClassifier is not defined

[Dipesh Sudershan]

I'm unable to load the agile board for any of my projects. I'm also unable to click on anything in the top bar (settings, profile, etc). Getting the same error in chrome and firefox.

Chrome Browser Version: 120.0.6099.217 (Official Build) (64-bit)

Firefox Browser Version: 121.0.1 (64-bit)

I'm getting the below errors in the browser console.

Uncaught ReferenceError: FPClassifier is not defined
at shared~vendor~ar.4f1b0127.js:4:14
(anonymous) @ shared~vendor~ar.4f1b0127.js:4
shared~commons~ar.2021fd48.js:4 Uncaught ReferenceError: FPClassifier is not defined
at shared~commons~ar.2021fd48.js:4:14
(anonymous) @ shared~commons~ar.2021fd48.js:4
batch.js?locale=en-US:292 DEPRECATED JS - Cookie has been deprecated since 5.8.0 and will be removed in a future release. Use cookie instead. 
at b.default (https://d3rlqxpe2w1g6j.cloudfront.net/atl-vertigo--shard-jira-prod-ap-21--4--jres.atlassian.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/tod1zk/b/9/4d48aeee96d1d720b86bf1d1dcd4a421/_/download/contextbatch/js/jira.heritage.rapidboards-board/batch.js?locale=en-US:289:209)
k @ batch.js?locale=en-US:292
(anonymous) @ batch.js?locale=en-US:293
get @ batch.js?locale=en-US:295
b.default @ batch.js?locale=en-US:289
(anonymous) @ batch.js?locale=en-US:539
(anonymous) @ batch.js?locale=en-US:540
shared~commons~ar.runtime.72d69e3f.js:4 Uncaught ReferenceError: FPClassifier is not defined
at shared~commons~ar.runtime.72d69e3f.js:4:14
(anonymous) @ shared~commons~ar.runtime.72d69e3f.js:4
shared~atlassian-navigation~vendor~ar.5efbb9b3.js:4 Uncaught ReferenceError: FPClassifier is not defined
at shared~atlassian-navigation~vendor~ar.5efbb9b3.js:4:14
(anonymous) @ shared~atlassian-navigation~vendor~ar.5efbb9b3.js:4
shared~atlassian-navigation~vendor~ar.runtime.3ffd11cd.js:4 Uncaught ReferenceError: FPClassifier is not defined
at shared~atlassian-navigation~vendor~ar.runtime.3ffd11cd.js:4:14
(anonymous) @ shared~atlassian-navigation~vendor~ar.runtime.3ffd11cd.js:4
shared~atlassian-navigation~atlaskit~ar.3050408e.js:4 Uncaught ReferenceError: FPClassifier is not defined
at shared~atlassian-navigation~atlaskit~ar.3050408e.js:4:14
(anonymous) @ shared~atlassian-navigation~atlaskit~ar.3050408e.js:4
jira-spa.runtime.260b6bca.js:4 Uncaught ReferenceError: FPClassifier is not defined
at jira-spa.runtime.260b6bca.js:4:14
(anonymous) @ jira-spa.runtime.260b6bca.js:4
jira-spa.eb215236.js:4 Uncaught ReferenceError: FPClassifier is not defined
at jira-spa.eb215236.js:4:14
(anonymous) @ jira-spa.eb215236.js:4
contentScript.js:6 Loaded new content
11:1 The resource https://jira-frontend-bifrost.prod-east.frontend.public.atl-paas.net/assets/navigate-timeline.770cd0b3.css was preloaded using link preload but not used within a few seconds from the window's load event. Please make sure it has an appropriate `as` value and it is preloaded intentionally.
11:1 The resource https://jira-frontend-bifrost.prod-east.frontend.public.atl-paas.net/assets/navigate-timeline.6b688aaa.css was preloaded using link preload but not used within a few seconds from the window's load event. Please make sure it has an appropriate `as` value and it is preloaded intentionally.
batch.js?locale=en-US:1558 IndexedDB timed out.

 

[Nikola Perisic · Accepted solution]

Hello @Dipesh Sudershan ,

Welcome to the Atlassian community!

This is a problem that is tied to the Firefox browser when there are problems with the UI. However, this shouldn't be the case for Chrome. Have you tired using the incognito mode?

Also, this also indicates that there is a bug from the Jira side, but before raising a ticket, try with the incognito mode and see how it will go.

BR,

Nikola

[Dipesh Sudershan]

Hi @Nikola Perisic 

Thanks for responding back.

I have checked in incognito mode as well. I'm getting the same issue.

[Nikola Perisic]

Hello @Dipesh Sudershan ,

You also have checked for the Chrome as well. And also what OS are you using. Sometimes this can cause an issue for Linux users.

[Dipesh Sudershan]

Yes I have checked for chrome browser as well (both normal and incognito). I'm using Windows 11.

[Nikola Perisic]

Understood, raise a support ticket for Atlassian, since this indicates that the issue is on their side.

[Dipesh Sudershan]

Will do. Thanks.

[Nikola Perisic]

@Dipesh Sudershan can you also mark this answer as accepted, I would appreciate it. Thanks!

[jwoan]

@Dipesh Sudershan Were you able to resolve this issue? I recently came across it as well.

[Dipesh Sudershan]

@jwoan Yes. I raised a support ticket. This is resolved now.

[jwoan]

Upgrading to Chrome 121.0.6167.160 fixed the issue for me.

[Björn Eickmann]

We had this issue with several users in our company. FPClassifier is part of the data loss prevention software Forcepoint. After reinstallation, the issue was resolved in all cases I’ve encountered so far.

[Ali Raza]

@Björn Eickmann - What did you reinstall? Chrome or forcepoint software or extension of forcepoint in chrome?