Updating existing issues without causing duplicates if I'm not an admin

[Chasity Carmichael]

Is there away to update existing backlog items with a CSV file without causing duplicates if I am not an admin and don't have access to the external importer tool?

I only want to update a couple of fields in 600 backlog items but if I try to do this it creates duplicate stories even though I included the Issue Key per the instructions. I have since found out you have to use the external importer tool but you have to be a admin to have access to that function.

[Bhanu]

Hi @Chasity Carmichael

You are doing it the right way. To verify, I have used issue id as well, and I was able to reproduce the same error. Post the import its showing that 0 issues were imported as its supposed but when you verify there is a new issue created and existing issues are not being updated.

You can report the Bug on the Atlassian support platform and the support team will get back to you.

Link to the Atlassian support portal: Contact Support 

[Chasity Carmichael]

Should I be able to update with Issue ID without admin access?

[Bhanu]

I tried both issue key and issue id, I thought that issue id would help as it is a system identifier, but it did not work either. 

I suggest reporting it to Atlassian.

[Bill Sheboy]

Hi @Chasity Carmichael -- Welcome to the Atlassian Community!

There are several open suggestions to fix this behavior, such as these two:

https://jira.atlassian.com/browse/JRACLOUD-62865
https://jira.atlassian.com/browse/JRACLOUD-81633

You may watch / vote for them to see any progress, although one of them is quite old.

Kind regards,
Bill