SOLVED: Uploading or installing Jira Software or Jira Service Desk server throws errors

[Kamil Beer]

Hello,

recently I updated from Jira 8.20 to 8.22. Server version.

However, the Application Links page shows that not Jira Software, nor Jira Service Management are installed (they both were before). When I try to install them either by the "Try for free" button or by uploading an .obr file, I see the error

An unexpected error has occurred. Please refer to the logs for more information.

However, this is everything that's visible in the logs when I try to install the app. I have made the most important part in bold.

Any idea what might be going on? Please, help me out.

2022-06-03 14:48:34,678+0200 DelayedLoginStore:thread-0 INFO [c.a.j.util.stats.JiraStats] [JIRA-STATS] [LOGIN-STORE-STATS] snapshot stats: duration=PT5M, statsOverhead=n/a, data={"_statsName":"LOGIN-STORE-STATS","_statsType":"snapshot","_time":"2022-06-03T12:48:34.677Z","_timestamp":1654260514677,"_duration":"PT5M","_invocations":10,"_statsOverhead":"n/a","settings":{},"recordLoginAttemptSuccessfulInMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{"1":0,"10":0,"100":0,"1000":0,"5000":0}},"recordLoginAttemptFailedInMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{"1":0,"10":0,"100":0,"1000":0,"5000":0}},"updateLastLoginTimeInMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{"1":0,"10":0,"100":0,"1000":0,"5000":0}},"resetFailedLoginCountInMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{"1":0,"10":0,"100":0,"1000":0,"5000":0}},"getOrLoadLastKnownLoginInfoInMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{"1":0,"10":0,"100":0,"1000":0,"5000":0}},"delegateRecordLoginAttemptSuccessfulInMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{"1":0,"10":0,"100":0,"1000":0,"5000":0}},"delegateRecordLoginAttemptFailedInMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{"1":0,"10":0,"100":0,"1000":0,"5000":0}},"delegateUpdateLastLoginTimeInMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{"1":0,"10":0,"100":0,"1000":0,"5000":0}},"delegateResetFailedLoginCountInMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{"1":0,"10":0,"100":0,"1000":0,"5000":0}},"invalidateLastKnownLoginInfoCache":0,"flushDataToDBInMillis":{"count":10,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{"1":10,"10":0,"100":0,"1000":0,"5000":0}},"flushUserAttemptsInMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{"1":0,"10":0,"100":0,"1000":0,"5000":0}},"flushRecordedSuccessfulLoginAttemptsMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{"1":0,"10":0,"100":0,"1000":0,"5000":0}},"flushLastLoginTimesMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{"1":0,"10":0,"100":0,"1000":0,"5000":0}},"unscheduledFlushUserAttemptsCount":0,"onClearCacheCount":0,"failedValidateRunningCount":0,"flushRecordedSuccessfulLoginAttemptsUnsuccessfulCount":0,"flushLastLoginTimesUnsuccessfulCount":0,"applicationUserToLastKnownLoginInfoMaxSize":0,"getLastKnownLoginInfoCacheCallCount":0,"getLastKnownLoginInfoCount":0,"usersFlushedToDB":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{}}}

2022-06-03 14:48:34,679+0200 DelayedLoginStore:thread-0 INFO [c.a.j.util.stats.JiraStats] [JIRA-STATS] [LOGIN-STORE-STATS] total stats: duration=PT22M20.102S, statsOverhead=n/a, data={"_statsName":"LOGIN-STORE-STATS","_statsType":"total","_time":"2022-06-03T12:48:34.677Z","_timestamp":1654260514677,"_duration":"PT22M20.102S","_invocations":43,"_statsOverhead":"n/a","settings":{"legacyMode":false,"flushIntervalInSeconds":30},"recordLoginAttemptSuccessfulInMillis":{"count":1,"min":143,"max":143,"sum":143,"avg":143,"distributionCounter":{"1":0,"10":0,"100":0,"1000":1,"5000":0}},"recordLoginAttemptFailedInMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{"1":0,"10":0,"100":0,"1000":0,"5000":0}},"updateLastLoginTimeInMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{"1":0,"10":0,"100":0,"1000":0,"5000":0}},"resetFailedLoginCountInMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{"1":0,"10":0,"100":0,"1000":0,"5000":0}},"getOrLoadLastKnownLoginInfoInMillis":{"count":2,"min":0,"max":22,"sum":22,"avg":11,"distributionCounter":{"1":1,"10":0,"100":1,"1000":0,"5000":0}},"delegateRecordLoginAttemptSuccessfulInMillis":{"count":1,"min":142,"max":142,"sum":142,"avg":142,"distributionCounter":{"1":0,"10":0,"100":0,"1000":1,"5000":0}},"delegateRecordLoginAttemptFailedInMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{"1":0,"10":0,"100":0,"1000":0,"5000":0}},"delegateUpdateLastLoginTimeInMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{"1":0,"10":0,"100":0,"1000":0,"5000":0}},"delegateResetFailedLoginCountInMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{"1":0,"10":0,"100":0,"1000":0,"5000":0}},"invalidateLastKnownLoginInfoCache":1,"flushDataToDBInMillis":{"count":32,"min":0,"max":1,"sum":1,"avg":0,"distributionCounter":{"1":32,"10":0,"100":0,"1000":0,"5000":0}},"flushUserAttemptsInMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{"1":0,"10":0,"100":0,"1000":0,"5000":0}},"flushRecordedSuccessfulLoginAttemptsMillis":{"count":1,"min":1,"max":1,"sum":1,"avg":1,"distributionCounter":{"1":1,"10":0,"100":0,"1000":0,"5000":0}},"flushLastLoginTimesMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{"1":0,"10":0,"100":0,"1000":0,"5000":0}},"unscheduledFlushUserAttemptsCount":0,"onClearCacheCount":0,"failedValidateRunningCount":0,"flushRecordedSuccessfulLoginAttemptsUnsuccessfulCount":0,"flushLastLoginTimesUnsuccessfulCount":0,"applicationUserToLastKnownLoginInfoMaxSize":1,"getLastKnownLoginInfoCacheCallCount":2,"getLastKnownLoginInfoCount":0,"usersFlushedToDB":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{}}}

2022-06-03 14:48:46,323+0200 http-nio-8080-exec-15 INFO MC_Kejml 888x895x1 b30b74 86.49.227.236,0:0:0:0:0:0:0:1 /rest/plugins/1.0/tasks/cd1b770a-71e0-41b5-bf3b-29c581bd69d7 [c.a.j.util.stats.JiraStats] [JIRA-STATS] [GROUP-DAO-STATS] snapshot stats: duration=PT5M0.066S, statsOverhead=n/a, data={"_statsName":"GROUP-DAO-STATS","_statsType":"snapshot","_time":"2022-06-03T12:48:46.322Z","_timestamp":1654260526322,"_duration":"PT5M0.066S","_invocations":3612,"_statsOverhead":"n/a","eager":true,"findByNameOrNullSkipRefreshOnNull":false,"findByNameOrNull":1024,"findByNameOrNullCacheHit":512,"findByNameOrNullCacheMiss":512,"findByNameOrNullDBHitInMilliseconds":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{"1":0,"10":0,"50":0,"100":0,"500":0,"1000":0,"5000":0,"10000":0}},"findByNameOrNullDBMissInMilliseconds":{"count":512,"min":0,"max":1,"sum":2,"avg":0,"distributionCounter":{"1":512,"10":0,"50":0,"100":0,"500":0,"1000":0,"5000":0,"10000":0}},"findGroupsGenericValueInMilliseconds":{"count":28,"min":0,"max":1,"sum":1,"avg":0,"distributionCounter":{"1":28,"10":0,"50":0,"100":0,"500":0,"1000":0,"5000":0,"10000":0}},"groupAddFailed":0,"groupAddFailedUpdateSuccessful":0,"groupAddFailedUpdateFailed":0}

2022-06-03 14:48:46,324+0200 http-nio-8080-exec-15 INFO MC_Kejml 888x895x1 b30b74 86.49.227.236,0:0:0:0:0:0:0:1 /rest/plugins/1.0/tasks/cd1b770a-71e0-41b5-bf3b-29c581bd69d7 [c.a.j.util.stats.JiraStats] [JIRA-STATS] [GROUP-DAO-STATS] total stats: duration=PT22M33.679S, statsOverhead=n/a, data={"_statsName":"GROUP-DAO-STATS","_statsType":"total","_time":"2022-06-03T12:48:46.322Z","_timestamp":1654260526322,"_duration":"PT22M33.679S","_invocations":21632,"_statsOverhead":"n/a","eager":true,"findByNameOrNullSkipRefreshOnNull":false,"findByNameOrNull":6152,"findByNameOrNullCacheHit":3079,"findByNameOrNullCacheMiss":3073,"findByNameOrNullDBHitInMilliseconds":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{"1":0,"10":0,"50":0,"100":0,"500":0,"1000":0,"5000":0,"10000":0}},"findByNameOrNullDBMissInMilliseconds":{"count":3073,"min":0,"max":8,"sum":17,"avg":0,"distributionCounter":{"1":3071,"10":2,"50":0,"100":0,"500":0,"1000":0,"5000":0,"10000":0}},"findGroupsGenericValueInMilliseconds":{"count":101,"min":0,"max":5,"sum":10,"avg":0,"distributionCounter":{"1":99,"10":2,"50":0,"100":0,"500":0,"1000":0,"5000":0,"10000":0}},"groupAddFailed":0,"groupAddFailedUpdateSuccessful":0,"groupAddFailedUpdateFailed":0}

2022-06-03 14:49:09,032+0200 Caesium-1-1 INFO ServiceRunner [c.a.jira.servlet.ApplicationStateResolverImpl] Checking index consistency. Time taken: 1.635 ms

2022-06-03 14:49:44,403+0200 UpmAsynchronousTaskManager:thread-4 INFO MC_Kejml 888x847x1 b30b74 86.49.227.236,0:0:0:0:0:0:0:1 /rest/plugins/1.0/ [c.a.plugin.loaders.ScanningPluginLoader] No plugins found to be installed

2022-06-03 14:49:44,439+0200 UpmAsynchronousTaskManager:thread-4 INFO MC_Kejml 888x847x1 b30b74 86.49.227.236,0:0:0:0:0:0:0:1 /rest/plugins/1.0/ [c.a.c.e.c.t.pgp.TeamPermissionResolverImpl.user-team-permission] Cache com.tempoplugin.pgp.TeamPermissionResolverImpl.user-team-permission was flushed

2022-06-03 14:49:44,439+0200 UpmAsynchronousTaskManager:thread-4 INFO MC_Kejml 888x847x1 b30b74 86.49.227.236,0:0:0:0:0:0:0:1 /rest/plugins/1.0/ [c.a.c.e.c.t.pgp.TeamPermissionResolverImpl.memberships-with-user-perms] Cache com.tempoplugin.pgp.TeamPermissionResolverImpl.memberships-with-user-perms was flushed

2022-06-03 14:49:44,439+0200 UpmAsynchronousTaskManager:thread-4 INFO MC_Kejml 888x847x1 b30b74 86.49.227.236,0:0:0:0:0:0:0:1 /rest/plugins/1.0/ [c.a.c.e.c.t.pgp.TeamPermissionResolverImpl.user-global-permission] Cache com.tempoplugin.pgp.TeamPermissionResolverImpl.user-global-permission was flushed

2022-06-03 14:49:44,440+0200 UpmAsynchronousTaskManager:thread-4 INFO MC_Kejml 888x847x1 b30b74 86.49.227.236,0:0:0:0:0:0:0:1 /rest/plugins/1.0/ [c.a.plugin.manager.DefaultPluginManager] Updating plugin 'com.atlassian.jira.jira-software-application' from version '8.22.3' to version '8.22.3'

2022-06-03 14:49:44,442+0200 UpmAsynchronousTaskManager:thread-4 INFO MC_Kejml 888x847x1 b30b74 86.49.227.236,0:0:0:0:0:0:0:1 /rest/plugins/1.0/ [c.a.plugin.loaders.ScanningPluginLoader] Removed plugin 'com.atlassian.jira.jira-software-application'

2022-06-03 14:49:44,450+0200 UpmAsynchronousTaskManager:thread-4 INFO MC_Kejml 888x847x1 b30b74 86.49.227.236,0:0:0:0:0:0:0:1 /rest/plugins/1.0/ [c.a.c.e.c.a.j.i.property.CachingPluginIndexConfigurationManager.cacheByEntityKey] Cache com.atlassian.jira.index.property.CachingPluginIndexConfigurationManager.cacheByEntityKey was flushed

2022-06-03 14:49:44,450+0200 UpmAsynchronousTaskManager:thread-4 INFO MC_Kejml 888x847x1 b30b74 86.49.227.236,0:0:0:0:0:0:0:1 /rest/plugins/1.0/ [c.a.c.e.c.t.pgp.TeamPermissionResolverImpl.user-team-permission] Cache com.tempoplugin.pgp.TeamPermissionResolverImpl.user-team-permission was flushed

2022-06-03 14:49:44,450+0200 UpmAsynchronousTaskManager:thread-4 INFO MC_Kejml 888x847x1 b30b74 86.49.227.236,0:0:0:0:0:0:0:1 /rest/plugins/1.0/ [c.a.c.e.c.t.pgp.TeamPermissionResolverImpl.memberships-with-user-perms] Cache com.tempoplugin.pgp.TeamPermissionResolverImpl.memberships-with-user-perms was flushed

2022-06-03 14:49:44,450+0200 UpmAsynchronousTaskManager:thread-4 INFO MC_Kejml 888x847x1 b30b74 86.49.227.236,0:0:0:0:0:0:0:1 /rest/plugins/1.0/ [c.a.c.e.c.t.pgp.TeamPermissionResolverImpl.user-global-permission] Cache com.tempoplugin.pgp.TeamPermissionResolverImpl.user-global-permission was flushed

2022-06-03 14:49:44,451+0200 UpmAsynchronousTaskManager:thread-4 INFO MC_Kejml 888x847x1 b30b74 86.49.227.236,0:0:0:0:0:0:0:1 /rest/plugins/1.0/ [c.a.c.e.c.a.j.i.f.c.persistence.CachedFieldConfigSchemePersister.fieldConfigSchemesById] Cache com.atlassian.jira.issue.fields.config.persistence.CachedFieldConfigSchemePersister.fieldConfigSchemesById was flushed

2022-06-03 14:49:44,451+0200 UpmAsynchronousTaskManager:thread-4 INFO MC_Kejml 888x847x1 b30b74 86.49.227.236,0:0:0:0:0:0:0:1 /rest/plugins/1.0/ [c.a.c.e.c.a.j.i.f.c.persistence.CachedFieldConfigSchemePersister.fieldConfigSchemeIssueTypesBySchemeId] Cache com.atlassian.jira.issue.fields.config.persistence.CachedFieldConfigSchemePersister.fieldConfigSchemeIssueTypesBySchemeId was flushed

2022-06-03 14:49:44,451+0200 UpmAsynchronousTaskManager:thread-4 INFO MC_Kejml 888x847x1 b30b74 86.49.227.236,0:0:0:0:0:0:0:1 /rest/plugins/1.0/ [c.a.c.e.c.a.j.i.f.c.persistence.CachedFieldConfigSchemePersister.cacheById] Cache com.atlassian.jira.issue.fields.config.persistence.CachedFieldConfigSchemePersister.cacheById was flushed

2022-06-03 14:49:44,451+0200 UpmAsynchronousTaskManager:thread-4 INFO MC_Kejml 888x847x1 b30b74 86.49.227.236,0:0:0:0:0:0:0:1 /rest/plugins/1.0/ [c.a.c.e.c.a.j.i.f.c.persistence.CachedFieldConfigSchemePersister.cacheByCustomField] Cache com.atlassian.jira.issue.fields.config.persistence.CachedFieldConfigSchemePersister.cacheByCustomField was flushed

2022-06-03 14:49:44,451+0200 UpmAsynchronousTaskManager:thread-4 INFO MC_Kejml 888x847x1 b30b74 86.49.227.236,0:0:0:0:0:0:0:1 /rest/plugins/1.0/ [c.a.c.e.c.a.j.i.f.c.persistence.CachedFieldConfigSchemePersister.cacheByFieldConfig] Cache com.atlassian.jira.issue.fields.config.persistence.CachedFieldConfigSchemePersister.cacheByFieldConfig was flushed

2022-06-03 14:49:44,451+0200 UpmAsynchronousTaskManager:thread-4 INFO MC_Kejml 888x847x1 b30b74 86.49.227.236,0:0:0:0:0:0:0:1 /rest/plugins/1.0/ [c.a.c.e.c.a.j.i.managers.CachingCustomFieldManager.cache] Cache com.atlassian.jira.issue.managers.CachingCustomFieldManager.cache was flushed

2022-06-03 14:49:44,451+0200 UpmAsynchronousTaskManager:thread-4 INFO MC_Kejml 888x847x1 b30b74 86.49.227.236,0:0:0:0:0:0:0:1 /rest/plugins/1.0/ [c.a.c.e.c.a.j.i.s.managers.DefaultSearchHandlerManager.helperResettableLazyReference] Cache com.atlassian.jira.issue.search.managers.DefaultSearchHandlerManager.helperResettableLazyReference was flushed

2022-06-03 14:49:44,451+0200 UpmAsynchronousTaskManager:thread-4 INFO MC_Kejml 888x847x1 b30b74 86.49.227.236,0:0:0:0:0:0:0:1 /rest/plugins/1.0/ [c.a.c.e.c.a.j.i.i.managers.FieldIndexerManagerImpl.customFieldIndexers] Cache com.atlassian.jira.issue.index.managers.FieldIndexerManagerImpl.customFieldIndexers was flushed

2022-06-03 14:49:44,452+0200 UpmAsynchronousTaskManager:thread-4 INFO MC_Kejml 888x847x1 b30b74 86.49.227.236,0:0:0:0:0:0:0:1 /rest/plugins/1.0/ [c.a.c.e.c.a.j.i.i.managers.FieldIndexerManagerImpl.allIssueIndexers] Cache com.atlassian.jira.issue.index.managers.FieldIndexerManagerImpl.allIssueIndexers was flushed

2022-06-03 14:49:44,452+0200 UpmAsynchronousTaskManager:thread-4 INFO MC_Kejml 888x847x1 b30b74 86.49.227.236,0:0:0:0:0:0:0:1 /rest/plugins/1.0/ [c.a.c.e.c.a.j.i.f.c.persistence.CachedFieldConfigSchemePersister.fieldConfigSchemesById] Cache com.atlassian.jira.issue.fields.config.persistence.CachedFieldConfigSchemePersister.fieldConfigSchemesById was flushed

2022-06-03 14:49:44,452+0200 UpmAsynchronousTaskManager:thread-4 INFO MC_Kejml 888x847x1 b30b74 86.49.227.236,0:0:0:0:0:0:0:1 /rest/plugins/1.0/ [c.a.c.e.c.a.j.i.f.c.persistence.CachedFieldConfigSchemePersister.fieldConfigSchemeIssueTypesBySchemeId] Cache com.atlassian.jira.issue.fields.config.persistence.CachedFieldConfigSchemePersister.fieldConfigSchemeIssueTypesBySchemeId was flushed

2022-06-03 14:49:44,452+0200 UpmAsynchronousTaskManager:thread-4 INFO MC_Kejml 888x847x1 b30b74 86.49.227.236,0:0:0:0:0:0:0:1 /rest/plugins/1.0/ [c.a.c.e.c.a.j.i.f.c.persistence.CachedFieldConfigSchemePersister.cacheById] Cache com.atlassian.jira.issue.fields.config.persistence.CachedFieldConfigSchemePersister.cacheById was flushed

2022-06-03 14:49:44,452+0200 UpmAsynchronousTaskManager:thread-4 INFO MC_Kejml 888x847x1 b30b74 86.49.227.236,0:0:0:0:0:0:0:1 /rest/plugins/1.0/ [c.a.c.e.c.a.j.i.f.c.persistence.CachedFieldConfigSchemePersister.cacheByCustomField] Cache com.atlassian.jira.issue.fields.config.persistence.CachedFieldConfigSchemePersister.cacheByCustomField was flushed

2022-06-03 14:49:44,452+0200 UpmAsynchronousTaskManager:thread-4 INFO MC_Kejml 888x847x1 b30b74 86.49.227.236,0:0:0:0:0:0:0:1 /rest/plugins/1.0/ [c.a.c.e.c.a.j.i.f.c.persistence.CachedFieldConfigSchemePersister.cacheByFieldConfig] Cache com.atlassian.jira.issue.fields.config.persistence.CachedFieldConfigSchemePersister.cacheByFieldConfig was flushed

2022-06-03 14:49:44,452+0200 UpmAsynchronousTaskManager:thread-4 INFO MC_Kejml 888x847x1 b30b74 86.49.227.236,0:0:0:0:0:0:0:1 /rest/plugins/1.0/ [c.a.c.e.c.a.j.i.s.managers.DefaultSearchHandlerManager.helperResettableLazyReference] Cache com.atlassian.jira.issue.search.managers.DefaultSearchHandlerManager.helperResettableLazyReference was flushed

2022-06-03 14:49:44,452+0200 UpmAsynchronousTaskManager:thread-4 INFO MC_Kejml 888x847x1 b30b74 86.49.227.236,0:0:0:0:0:0:0:1 /rest/plugins/1.0/ [c.a.c.e.c.a.j.i.i.managers.FieldIndexerManagerImpl.customFieldIndexers] Cache com.atlassian.jira.issue.index.managers.FieldIndexerManagerImpl.customFieldIndexers was flushed

2022-06-03 14:49:44,452+0200 UpmAsynchronousTaskManager:thread-4 INFO MC_Kejml 888x847x1 b30b74 86.49.227.236,0:0:0:0:0:0:0:1 /rest/plugins/1.0/ [c.a.c.e.c.a.j.i.i.managers.FieldIndexerManagerImpl.allIssueIndexers] Cache com.atlassian.jira.issue.index.managers.FieldIndexerManagerImpl.allIssueIndexers was flushed

2022-06-03 14:49:44,452+0200 UpmAsynchronousTaskManager:thread-4 INFO MC_Kejml 888x847x1 b30b74 86.49.227.236,0:0:0:0:0:0:0:1 /rest/plugins/1.0/ [c.a.c.e.c.a.j.i.f.l.field.DefaultFieldLayoutManager.fieldSchemeCache] Cache com.atlassian.jira.issue.fields.layout.field.DefaultFieldLayoutManager.fieldSchemeCache was flushed

2022-06-03 14:49:44,452+0200 UpmAsynchronousTaskManager:thread-4 INFO MC_Kejml 888x847x1 b30b74 86.49.227.236,0:0:0:0:0:0:0:1 /rest/plugins/1.0/ [c.a.c.e.c.a.j.i.f.l.field.DefaultFieldLayoutManager.fieldConfigurationSchemeCache] Cache com.atlassian.jira.issue.fields.layout.field.DefaultFieldLayoutManager.fieldConfigurationSchemeCache was flushed

2022-06-03 14:49:44,452+0200 UpmAsynchronousTaskManager:thread-4 INFO MC_Kejml 888x847x1 b30b74 86.49.227.236,0:0:0:0:0:0:0:1 /rest/plugins/1.0/ [c.a.c.e.c.a.j.i.f.l.field.AbstractFieldLayoutManager.fieldLayoutCache] Cache com.atlassian.jira.issue.fields.layout.field.AbstractFieldLayoutManager.fieldLayoutCache was flushed

2022-06-03 14:49:44,452+0200 UpmAsynchronousTaskManager:thread-4 INFO MC_Kejml 888x847x1 b30b74 86.49.227.236,0:0:0:0:0:0:0:1 /rest/plugins/1.0/ [c.a.c.e.c.a.j.i.f.l.column.DefaultColumnLayoutManager.userColumnLayoutCache] Cache com.atlassian.jira.issue.fields.layout.column.DefaultColumnLayoutManager.userColumnLayoutCache was flushed

2022-06-03 14:49:44,452+0200 UpmAsynchronousTaskManager:thread-4 INFO MC_Kejml 888x847x1 b30b74 86.49.227.236,0:0:0:0:0:0:0:1 /rest/plugins/1.0/ [c.a.c.e.c.a.j.i.f.l.column.DefaultColumnLayoutManager.filterColumnLayoutCache] Cache com.atlassian.jira.issue.fields.layout.column.DefaultColumnLayoutManager.filterColumnLayoutCache was flushed

2022-06-03 14:49:44,452+0200 UpmAsynchronousTaskManager:thread-4 INFO MC_Kejml 888x847x1 b30b74 86.49.227.236,0:0:0:0:0:0:0:1 /rest/plugins/1.0/ [c.a.c.e.c.a.j.i.f.screen.CachingFieldScreenStore.allScreensCache] Cache com.atlassian.jira.issue.fields.screen.CachingFieldScreenStore.allScreensCache was flushed

2022-06-03 14:49:44,452+0200 UpmAsynchronousTaskManager:thread-4 INFO MC_Kejml 888x847x1 b30b74 86.49.227.236,0:0:0:0:0:0:0:1 /rest/plugins/1.0/ [c.a.c.e.c.a.j.i.f.screen.CachingFieldScreenStore.fieldScreenCache] Cache com.atlassian.jira.issue.fields.screen.CachingFieldScreenStore.fieldScreenCache was flushed

2022-06-03 14:49:44,452+0200 UpmAsynchronousTaskManager:thread-4 INFO MC_Kejml 888x847x1 b30b74 86.49.227.236,0:0:0:0:0:0:0:1 /rest/plugins/1.0/ [c.a.c.e.c.a.j.portal.CachingPortletConfigurationStore.cacheByPageId] Cache com.atlassian.jira.portal.CachingPortletConfigurationStore.cacheByPageId was flushed

2022-06-03 14:49:44,452+0200 UpmAsynchronousTaskManager:thread-4 INFO MC_Kejml 888x847x1 b30b74 86.49.227.236,0:0:0:0:0:0:0:1 /rest/plugins/1.0/ [c.a.c.e.c.a.j.portal.CachingPortletConfigurationStore.cacheById] Cache com.atlassian.jira.portal.CachingPortletConfigurationStore.cacheById was flushed

2022-06-03 14:49:45,293+0200 UpmScheduler:thread-2 WARN MC_Kejml [c.a.upm.pac.PacClientImpl] The request to check for app updates may take longer than expected because 225 apps are installed that could have updates. This may impact the performance of loading the Manage Apps page.

[Matt Doar]

No obvious I see there. I do our Data Center upgrades by installing the new version of Jira with no plugins in the shared Jira home, then when one node starts up I re-install the plugins one by one. But those are really core apps to not start up.

Anything else changed like the Java version?

[Matt Doar]

https://jira.atlassian.com/browse/JRASERVER-73257

[Kamil Beer]

Thanks. This is a Server instance. Java version didn't change, the only thing that changed was a postgresql driver and a line in dbconfig.xml, as recommended here:

https://confluence.atlassian.com/jirakb/connection-problems-to-postgresql-result-in-stuck-threads-in-jira-1047534091.html

(which is now down)

[Kamil Beer]

That's the strange thing, there are no obvious errors in atlassian-jira.log

[Kamil Beer]

I solved this. Resolution below:

After the upgrade, one of the apps, Rich Filters for Jira, was blocking the dashboard from being displayed. Some other addons gave me trouble, so I went into safe mode, which hang, and I restarted Jira.

This made many Atlassian modules, including JSW and JSM, to be described in the database "pluginstate" table as false.

I had to go to the database and switch them all to true.

It works again!!!

[Kamil Beer]

Related

https://confluence.atlassian.com/jirakb/jira-startup-fails-with-message-that-required-plugins-are-not-started-254738702.html