User Field Locking Issues

[Astronaut]

I want to write a field called goal, but some projects can add a field to an issue type, and some projects can't find it when I search for it. So when I go into a custom field, it's locked and it says, "This configuration item is locked in jira or 1 plug-in. You don't have permission to modify the configuration."

[Andy Heinzer]

Hi @Astronaut 

If I understand correctly, you are using Platform experiences early access program EAP and would like to add the Goals field to specific Jira projects.

This particular custom field is locked because it is used by Atlas.  To unlock that field could potentially cause other product functionality problems that we would prefer to avoid.  The usage of that field is explained in https://support.atlassian.com/platform-experiences/docs/what-is-a-goal/ and there are steps on how you can use that field in https://support.atlassian.com/jira-software-cloud/docs/link-and-unlink-goals-to-issues-in-your-jira-list/

Being this is actually a system field, we do not expect that you can just add this field to any project and use the functionality associated with it.  This field is a means to link Atlas data into Jira Software projects.

The steps in the documentation above only apply to Jira Software projects (team or company managed).  More info on using the goals is specifically used via the List feature in Jira Software projects.  As such I don't expect that this will necessarily work in Business type or Jira Service Management type projects.  As these are not technically Jira Software projects.  I hope this helps to explain the usage and expected behavior a bit better.

Regards,

Andy

[Trudy Claspill]

Hello @Astronaut 

Welcome to the Atlassian community.

There is a native, locked custom field named "Goals" provided by Atlassian. It serves a specific purpose and is linked to specific functionality. Refer to

https://support.atlassian.com/jira-software-cloud/docs/link-work-in-jira-to-goals-and-projects-in-atlassian-home/

1. Are you trying to use that field/functionality or create your own custom field for "goal"?

2. Have you already created a custom field named "goal"? What steps did you follow to create that field?

3. When you are trying to add the field to a project, what steps are you following to add the field?

4. In what types of projects are you able to find and add the field? In what types of projects are you not able to find and add the field? Get project Type information from the View All Projects page under the Projects menu.

[Astronaut]

Search fields in issue type do not search and do not add

[Trudy Claspill]

Hello @Astronaut 

Thank you for answering my question #3.

Can you provide answers for my questions 1, 2, and 4?

[Astronaut]

#1. I would like to use that field/function. 

#2. The "Goals" field is already created in the custom field. 

#4. My project is team business project and canban or scrum type. AI system semiconductor is disabled to find and add fields.

[Trudy Claspill]

Thank you for answering my remaining questions.

The Goals functionality has not yet been made Generally Available. It is still part of an Early Access Program.

Have you signed up for the Early Access Program? Refer to

https://support.atlassian.com/platform-experiences/docs/what-is-a-goal/

[Astronaut]

I looked up the Early Access Program and found that I've already been active since November 5th, 2024

[Trudy Claspill]

Your post tags indicate you are using a Free subscription. Is that accurate?

Did you navigate to https://admin.atlassian.com, to the Settings > Platform Experience page and confirm your enrollment?

Are you able to navigate to Atlassian Home and create Goals?

[Astronaut]

Yes, I'm using a Free subscription. 
I checked to the Setting > Platform Experience page, And I've already able to Platform Experience.
So, I can create Goals.

[Trudy Claspill]

So, in summary:

1. You are using a Free Jira Cloud subscription.
2. You are signed up for the Platform Experience EAP.
3. You are able to create Goals through the Atlassian Home interface.

And the problem you are experiencing is:

In a Team-managed Business project when you try to add the Goals field to an issue type, the Goals field is not being found in the custom field search.

Have I summarized that correctly?

I have not been able to replicate your issue. I am also using a Free Jira subscription. I have been successful in searching for the Goals field in multiple Team Managed Business projects, for various issue types (Epic, Task, Subtask).

I am flagging your post to raise it to the attention of Atlassian Team members. They should respond within 2 business days.