User Management - View Project Roles for User is not correct

[Sharon Connell]

I can look up a user's project roles from user management and it does not include all of their project roles. We are on Jira Cloud. Has anyone else encountered this problem? 

[Sharon Connell · Accepted solution]

Hi Ahmad,

Thank you for your answer but, I was reviewing the user's project roles. The problem is the user had a customer account and a licensed account with the same email address. This made it appear there was a discrepancy between Project roles that can be viewed from User admin (Admin > select user > select View Jira project roles in the drop down next to Reset Password) and Project role from the project.

Regards,

Sharon Connell

[Syauqi]

Thanks for your clarification Sharon, I ran through the steps to try and replicate the case. Here's what I've tried:

1. Added a User to a Service Desk project as a Portal Only Customer
2. Migrated the user to an Atlassian Account user (this will remove the user from the Portal Only Customer list and viewable from the Users list)
3. Tick/added all the JIRA project roles within the View JIRA Project role
4. Give JIRA Service Desk application access to the user

Result:

From the Service Desk Project > People, I can see that the user are assigned with Multiple Roles, and changing them will reflect towards the View Project Roles, vice versa.

Just to confirm, do the user has JIRA Service Desk application access ticked?

[Syauqi · Accepted solution]

Hi Sharon,

I can understand that you would like to view the project roles, however, I believe you are viewing the Groups under the user management which is a different identity.

The differences:

Groups are multiple users in your Atlassian Cloud site need the same permissions or restrictions.

project roles are a flexible way to associate users and/or groups with a particular project.

You can verify either project roles or groups from the URL address:

Groups: 
https://<instance>.atlassian.net/admin/groups


Project Roles:
https://<instance>.atlassian.net/plugins/servlet/project-config/<ProjectKey>/people

Feel free to have a read of this related documentation:

- Managing project role membership

- Manage groups