User Management related

[hiba zubair]

Good Day!

I am getting my screen stuck on user management and want to add users.

It says 

Administrator Access - JIRA

You have requested access to an administrative function in JIRA and are required to validate your credentials below.

I have my username and password for which i made account for localhost JIra software but it is saying you are asking for administrative rights. Admin is myself then why is it so?

Plz help

[Jeremy M]

Dear Hiba,

That is actually normal behavior within JIRA, since you are trying to reach a page where one could possibly harm the system.. it is asking for a password validation to make sure that it is actually the admin trying to login. For example; Should you leave your Desktop open or someone hijacks your session.. that person could be making damaging changes to JIRA.

So as a safety mechanism JIRA will ask you to validate your password once more. You should be able to still login if you use the correct password.

Friendly Regards,

Jeremy

[hiba zubair]

Thanks for the response.

Right but main issue is that i have to add user name with thier email addresses which is not possible even if i enter the user name and password.

It says u want administrator access ut it should not admin is myself.

So this is the issue.

Plz guide.

[hiba zubair]

it is not moving ahead even if i enter my username and password.

[Nic Brough -Adaptavist-]

That does not sound like it is the admin "websudo" pop up screen.  That screen does NOT ask for a user name, only a password.

Could you explain exactly what you are seeing?

[Jeremy M]

Like @Nic Brough -Adaptavist- said, the screen you are directing to seems different than the one in your original post. Please attach a Screenshot so we can help investigate.

[hiba zubair]

Here it is. Whenever i try to work with advanced options it shows like this.

[Jeremy M]

Dear Hiba,

Yup! That is actually normal behavior for JIRA. However.. you state that.. when pressing ''Confirm'' you will NOT be redirected?

[Nic Brough -Adaptavist-]

Ok, good, so you're not entering your username, just the password into the "websudo" box.

What happens when you click "confirm"

[hiba zubair]

It is not redirecting me to next page when i click confirm

[hiba zubair]

user name is entered already i am entering password and clicking "cofirm" and not redirecting to other page.

[Jeremy M]

Dear Hiba,

Is it directing you to any other page? Or not at all. Did you check the error logs?

Friendly Regards,

Jeremy

[hiba zubair]

there are no errors and it is not redirecting me to any page. it remains on the same page stucked as shown in the screen shot.