User can't view project

[Andrea Georgi]

Hi there,

We have a user that is added to a particular project as a member and can view individual issues without a problem. However, he cannot view the board or backlog. I've checked the permissions scheme for this project, and any logged in user has the ability to browse projects and manage sprints. Any help would be greatly appreciated! Thanks so much. 

[Mikael Sandberg · Accepted solution]

Hi @Andrea Georgi,

Welcome to Atlassian community!

Check and make sure that the user has a JSW license. 

[Andrea Georgi]

Thanks for the suggestion, @Mikael Sandberg

How does one do this in the Jira Admin? 

[Mikael Sandberg]

Go to admin.atlassian.com and look up the user. Make sure that the slider has been enabled for Jira Software.

[Andrea Georgi]

Hi @Mikael Sandberg - This suggestion worked perfectly! Thank you so much for your help, I really appreciate it. 

[Yaseen Shareef]

Unable to see this option right now when you check user details

[John Funk]

Hi Andrea - Welcome to the Atlassian Community!

Access to the board is controlled by the filter attached to the board and who it is shared with. The permission scheme does not come into play is this case.