User cannot do bulk changes all of a sudden

[Jon]

All of our users do bulk changes to issues and have for a long time. one user who is a team member always did it fine but then all of a sudden she didnt have that icon available anymore. we tried restarting and loging in on her pc with a different user and her on a different pc and its still the same. her account does not grant bulk changes but we changed nothing and she is in the group for being able to do bulk changes. 

what can we do? 

[Tinker Fadoua · Accepted solution]

My guessing if it was a bug it would have affected other users as well. A change must have been done somewhere that created this problem.

@Jon  double check to make sure that she is in the same groups than other users who don't have this problem.

Best,

Fadoua

[Jon]

Got it! she was not in the Jira Software Group but she was in another one that allowed her to do it prior to this week. anyways all good!

[Tinker Fadoua]

@Jon  Glad it worked! Thank you for accepting my answer! 

[Jack Brickey · Accepted solution]

I would be interested in a screenshot of what she is seeing.

[Jon]

here is a pic of what she sees but it used to include bulk change there. is there anything you notice about it? 

[Jon]

[Jack Brickey]

thanks for the pic. While I am not sure about this I am certainly wondering if something has changed w/ recent updates of cloud instances. There seems to be a number of odd issues popping up recently. My initial reaction would be this is something to do w/ configuration since it appears to only be one user but maybe not. To that end, I would suggest you open a support request with Atlassian Support. The other thing I would do is to look closely at any differences with the groups this person is in vs. that of others that work.

[Tinker Fadoua]

@Jack Brickey  I just noticed your answer. I agree with you regarding the groups because it sounded like a permission issue. 

[Tinker Fadoua]

@Jon 

What about "Move Issues" permission? Were they any changes made to it?

Best,

Fadoua

[Jon]

no changes at all. we have other people in the same group that it didn't affect so im not sure if there is some bug or somehow she made a change she is not aware of.. 

[Tinker Fadoua]

That's weird @Jon !!!

Did you try different browsers?

[Jon]

yeah tried that.. 

[Tinker Fadoua]

@Jon please try to clear the cache and history.

If it doesn't improve you can open a ticket with Atlassian as I see you are a JIRA cloud user and it could be a bug that I am not aware of.

Best,

Fadoua

[Jon]

ok, how do I clear the cache and history? is that in jira or the in the internet browser?

[Tinker Fadoua]

@Jon my bad computer cache and browser history. Let me know how it goes.

[Jon]

we tried to have her log in on a different PC and there was still the same problem. so that would rule out that problem wouldn't it? 

[Tinker Fadoua]

@Jon Yes definitely. Please click here, then submit a support ticket.

I will greatly appreciate if you can share the fix once Atlassian Engineer figures it out.

Best,

Fadoua