User is a Jira Administrator and Board Administrator but he can not manage the Kanabn Board

[Pawel Kuba]

Hi,

As Jira Administrator I gave one user an access to project as a administrator (to have an access Kanban Board name: X) however the user when tries to open mentioned X board receiving an error: 

Contact a jira or board administrator to configure this board

Do you have any ideas how to resolve it?

[Pawel Kuba · Accepted solution]

I resolved myself. Board Administrator userid was provided with uppercase e.g Pawlej I change to pawelj and it worked. However I think it is a small bug in Jira. Because even in the Jira user is provided using UpperCase. 

[Thomas Schlegel]

Hi @Pawel Kuba ,

you have to be Board Administrator for configuring a board.

Open the board configuration and add the user as board administrator there.

[Pawel Kuba]

Hi @Thomas Schlegel 

Thank you for your reply, but unfortunately I did and the error is still the same :( 

[arcotek]

@Thomas Schlegel ,

In your reply, you say one has to be a "Board Administrator". I am a project admin but I see no "Board Administrator" permissions to set.

How can one assign "Board Administrator"?

Thanks

W.

[Thomas Schlegel]

Hi @arcotek,

look at the board configuration, there you can configure board administrators.

Best,

Thomas