User mention in comment section not updated with new email address

[Rethabile Morena]

Hello

We recently changed our domain and migrated our email addresses (the user profiles updated accordingly). However, this seems to not have updated the "@" user mention in the comment section - it displays the old email address in red (see attached). Is this by design?

Thanks

Rethabile M

[Angélica Luz]

Hi Rethabile,

I saw that you created a ticket with our support related to the same question, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the ticket the instead.
Once the ticket is resolved, feel free to share the resolution with us to help other community members that may face the same issue.

Regards,
Angélica

[Rethabile Morena]

Hi Angelica - will do :)