User not able to see his time in Tempo

[Abid Raza]

Hi,

I have a user in JIRA who used to enter his time in Tempo and he could also see his timesheet whenever he wants. 

Suddenly, something happened and he is not able to see his time in tempo anymore for the whole year. 

But, When I (As an Admin) trying to see his time in Tempo. I can see his time without any problem for the whole month. 

Can someone help me fixing this issue at earliest? 

Thanks

[Vickey Palzor Lepcha · Accepted solution]

He need to add that particular task to his view or she should be a member of that group.

[Abid Raza]

Could you please let me know the steps to add that particular task in his view? 

I am pretty sure he is part of all groups which were assigned to him before. We never changed the groups of his particular user. 

[Nic Brough -Adaptavist-]

To add an issue to that view, the person needs to have time logged against it.

I suspect the problem is probably permissions - check the project permissions and make sure that this person is getting the "view worklogs" permission.

[Abid Raza]

Dear Nic, 

I have verified under Permission. Project Role "Tempo Project Managers" has Permission to "View All Worklog" Permission. And the user is already added in the "Tempo Project Manager" Role. He should be able to view his time log himself but he can not see his time.

[Susanne Götz _Tempo_]

Hi Abid,

A user who is active in JIRA and has the "Tempo Timesheets Access" and the "Work on Issue" permission in a project, should be able to view his own worklogs in Tempo

(see also https://tempo-io.atlassian.net/wiki/spaces/THC/pages/347472184/Managing+Access+to+Tempo+Timesheets+and+Tempo+Planner+in+Tempo+Timesheets+for+Server
and https://tempo-io.atlassian.net/wiki/spaces/THC/pages/285278213/Work+On+Issues+Permissions+for+a+Project+in+Tempo+Timesheets+for+Server).

In case the user has these permissions but can still not view his own worklogs, can you please create a ticket in our Tempo support system ( https://tempo-io.atlassian.net/servicedesk/customer/portal/6) so we can better investigate this.

Regards,
Susanne 
Tempo team

[Abid Raza]

Thank you all. Issue has been resolved now. 

[Vishal S]

how was the issue resolved abid ? can you please provide me the steps ?