User not receiving Email Notifications

[Creoz Studio Michał Jendryca]

Hi,

I've got the same issue. Since few weeks I don't receive any notifications. I checked SPAM and notification settings. Could you please check this for me?

[Angélica Luz]

Hello @Creoz Studio Michał Jendryca,

Welcome to the Atlassian Community!

Checking your email address on our tools, returns the following error, but it’s not something we can remove on our side:

550 Email blocked by {base64}

In this case, you need to reach out to your company’s IT team so they can check what is blocking the notifications.

Also, please, ask them to whitelist our domains and IPs:

• IP addresses and domains for Atlassian cloud products

Kind regards,
Angélica

[Creoz Studio Michał Jendryca]

Hi @Angélica Luz,

Thank you for your response.

Could you please send me whole error content.

[Angélica Luz]

Hi @Creoz Studio Michał Jendryca,

That is actually the whole error. Here is a screenshot:

One notification was delivered today. Is it working as expected now?

[Creoz Studio Michał Jendryca]

Thanks.

Unfortunately only this one was delivered. I've no idea why.