User this is having issues filtering in the Issues Screen

[Charles Wayne]

Per User

The following steps is what I did:
1. Issues> Search for Issues
2. Selected Project
3. Selected Issue Type
4. Selected Epic Link 
At this point the nothing populated

Has anyone seen this? 

[Nic Brough -Adaptavist-]

That tells us that the project has no issues of the selected type that are linked to the selected Epic (that the current user can see)

If that's not the case, we'll need to see an example of the issue view showing us the three fields listed, from the current user's view alongside the "nothing populated" with the JQL

[Benjamin]

Hi @Charles Wayne - You need to have  the browse issue permission to the project. If you are not granted that, you can not view any issues in the project. 

[Charles Wayne]

I looked at Users Permission and the user has admin rights in the particular project.  

Additional note: The filtering worked for a day this user and then reverted back to not filtering 

[Benjamin]

HI @Charles Wayne 

There's might be a few things happening here:

1. The user must have browse project permission in the permission scheme.  Try searching just on the project name and see what the user gets. If nothing, that possibly be the case. 

2. There are some custom fields created that needs re-indexing, otherwise search and filtering will be impacted. Re-indexing will solve this issue.

3. The Epic no longer exist

4. Change in security level schemes and not part of the default security level.