User with project permissions cant see board

[Gideon Benari]

I have two users that have identical permisssion. But the new user cant see any of the Jira boards.

[Jack Brickey · Accepted solution]

this has to be a permission issue. Some investigation tips:

1. Project settings > permissions - check to see if the user is in a role that has Browse, etc, permission. Check which roles the user is in under admin > User management
2. Check the board to see if it is appropriately shared with the user - Board settings > General > edit filter shares
3. Can the user find the project? Can they create issues in the project?

[Gideon Benari]

@Jack BrickeyThe two users seem to have the identical access rights.

[Gideon Benari]

The user can see issues but when clicking on the issue they get this message.

[Jack Brickey]

Yes but what about project permissions?

CMP - go to project settings > permissions 

TMP - go to project settings > Access

[Gideon Benari]

@Jack Brickey 

[Gideon Benari]

[Gideon Benari]

@Jack BrickeyThese are the screenshots

[Gideon Benari]

[Jack Brickey]

So in your original images you show that the two users are both in the Jira-service-management group. However, that group is not associated with any of the permissions. That's aside let me ask if both of these users are listed as agents in the project in question? Also are there any issue security scheme employed here?

[Gideon Benari]

The issue is resolved.

In Projects / SIIWD Customer Service / Project settings I added the user as a "Service Desk Team" member.

Thanks!