Users Cannot Receive Email Notifications from JIRA Task Events

[Thoyyib]

Hi,

Some users in my JIRA Cloud system cannot receive email notifications from Project and Task events.

This started happening today. Please help

[Dario B · Accepted solution]

Hello @Thoyyib ,

I can see that there were some issues with email addresses from your domain that caused Jira to block them (stop trying to send emails to those email addresses): 

junxxx@wolfxxxxxl.com 550: 550 5.4.1 Recipient address rejected: Access denied. AS({hex}) [xxxxxxxxxxx.prod.protection.outlook.com] 2020-02-05T06:27:33+00:00 bounce

pittxxxxxx@wolfxxxxxxl.com 550: 550 5.1.1 ...@... Recipient not found. 2020-04-07T14:53:22+00:00 bounce

thoyxxx@wolfxxxxxxl.com 550: 550 5.1.1 ...@... Recipient not found. 2020-01-22T00:26:49+00:00 bounce

I have removed the block from our side, but please notice that if above issues are not solved and if Jira won't be able to correctly deliver emails to the addresses from your domain the block will be enabled again.

Cheers,
Dario

[Thoyyib]

Thanks Dario.

We have experienced this issue several times before and i have checked our email server several times but i cannot find any issues with those email accounts. From time to time JIRA seems to randomly stop sending email notifications to some of the email addresses

We are now getting the email notifications from JIRA :)

Tony

[Dario B]

Hi @Thoyyib ,

The issue does not seem to be with the mail server itself but with the MX records for your domain:

MX Record Target: 0 wolfxxxxxxx.mail.protection.outlook.com.

IP address: 104.xxx.xxx.138 (united states)

Status: Success

Test duration(ms): 464

IP address: 104.xxx.xxx.138 (united states)

Status: Success

Test duration(ms): 225

MX Record Target: 10 mailxxxxx.secureserver.net.

IP address: 68.xxx.xxx.244 (united states)

Status: RCPT TO failed : 550 5.1.1 <thoyyib@wolfxxxxxxxxx> Recipient not found. <http://x.co/irbounce>

Test duration(ms): 364

IP address: 68.xxx.xxx.243 (united states)

Status: RCPT TO failed : 550 5.1.1 <thoyyib@wolfcomglobal.com> Recipient not found. <http://x.co/irbounce>

Test duration(ms): 414

IP address: 72.xxx.xxx.32 (united states)

Status: RCPT TO failed : 550 5.1.1 <thoyyib@wolfcomglobal.com> Recipient not found. <http://x.co/irbounce>

Test duration(ms): 330

MX Record Target: 32767 msxxxxxxxxx.invalid.

I used your email address to run the test, you can do the same by using something like:

• https://www.ultratools.com/tools/emailTest

Please check the MX records for your domain in order to prevent this issue from happening again in the future. 

Cheers,
Dario

[Agus Setiyo]

Hi All, 

What i can do it if have issue same with topic because the global i have 10 account jira and then 2 account can't recaive the notif from email smtp Jira, but the 8 account is normally.

thanks

Have a nice day all

Regards,

Mr. Setiyo

[Dario B]

Hello @Agus Setiyo ,

Please avoid adding a reply to a thread from 3 years ago since the chances you will get a reply in there are extremely low.

Also, about your issue, you may want to either create a new thread or create a support request by using the following link: https://support.atlassian.com/contact/

Cheers,
Dario