Users not receiving email notifications

[Melissa Cross]

Good afternoon,

I have noticed on a previous post that sometimes emails can bounce due to certain errors for certain email addresses on a domain.

Can ours please be checked to see if there are any bounces as we have received a few reports of users not receiving email notifications?

Thanks

Mel

[Utkarsh Singh]

Hi @Melissa Cross You're right. Once Atlassian receives a bounce for emails, further emails from Atlassian side are stopped.

Can you please share the email addresses here so that I can remove the bounce records for them?

[Melissa Cross]

Hi @Utkarsh Singh 

Thank you for your response.

Are you able to check what bounces are there from the domain?

I don't really want to list users email addresses on a public forum.

Thanks

Mel

[Utkarsh Singh]

Hi @Melissa Cross I can understand. I can check for the domain but I don't have the domain details too. Can you please help me with that?

Also, if you are fine, can you please also share the number of users not receiving emails.

[Melissa Cross]

Hi @Utkarsh Singh 

The domain is dfsgroup.atlassian.net

At the moment, there is at least 5 users I belive, but could be more.

Thanks

Mel

[Utkarsh Singh]

Hi @Melissa Cross There are users from multiple domains who have access to this site. However, I've deleted last 5 suppressed users from 2 domain that has the maximum number of users.

If the users in question are still facing issues, please reach out to us by creating a support case and share the email address over there.

[Utkarsh Singh]

You can ping the case number here(if you are fine sharing that) and I'll take care of it.

[Melissa Cross]

JST-906367 - thank you Utkarsh

[Utkarsh Singh]

Thanks @Melissa Cross The case is now assigned to one of our engineers and you can expect a response soon.

[Melissa Cross]

The previous ones I have seen where checked by Angélica Luz ATLASSIAN TEAM but were a few years ago