Users stopped getting notification for new comments only

[Nofar Ben Kereth]

Hi!

I have a few users that stopped getting notification for new comments added. They still getting notifications for issues created. I tested the notification helper and permission scheme - no changes their. It seems that all is working as before. 

Any ideas why is it happening?

Thanks,

Nofar

[Kian Stack Mumo Systems]

Nofar,

If no changes were made (I'd confirm using your audit log) this likely isn't a configuration issue. Try raising a ticket with Atlassian support as they have access to the log files. They'll be able to tell you if there are errors preventing certain emails from being sent.

Thanks,

Kian

[Nofar Ben Kereth]

Hi Kian,

I raised a ticket, thanks for the tip. 

Nofar