Users with edit permission to filters used in dashboards can't edit them

[Joe Pitt]

I'm new to dashboards. I gave some users edit permission to filters I own used in dashboards but they can't edit the filter. 

[Joe Pitt · Accepted solution]

I found the answer looking a bug issues at Atlassian. When you open the filter you need to click the search button and the 'save as' button becomes 'save' and you can edit the filter and save it. 

[Channakesa Chindanur]

Hi @Joe Pitt  can i have the link where the bug reported.

even i am also facing same issue.

Thank you

[Joe Pitt]

I don't have that anymore. I found it searching google

[Lucia Torres Gomez]

Hi!

I'm facing the same problem and I don't get to the solution. 

I have an user with edit permissions on a filter. But when he tries to Save the filter, an error shows.

The filter is used in a dashboard. I tried to give the user edit permissions on the dashboard but the problem still remains.

I'm using Jira Server version 8.20.12.

[Trudy Claspill]

The message at the top is just a warning that you are impersonating another user. It is not an indication that the user can't save changes to the filter.

What happens when the user makes a change to the filter and clicks the Save button?

[Lucia Torres Gomez]

You can see the error message when trying to Save the filter in the first screenshot.

I'll just attach it again.

I have searched the error in atlassian logs in order to find some detail about it but it does not show up.

[Trudy Claspill]

I apologize. I was looking at the image on my mobile device and did not see the message in the corner.

After changing the filter, did the user click on the Search button to the right of the filter to refresh the filter results?

[Lucia Torres Gomez]

Yes, the filter results are refreshed before clicking the Save button.

[Trudy Claspill]

Can the owner of the filter save changes to the filter?

You mention that you are using Jira Server, while the original poster was using Jira Cloud.

Do you have a support contract with Atlassian? If you do, you should ask your Jira Administrator open a support case with Atlassian for additional help.

[Lucia Torres Gomez]

Yes, the filter's owner is a jira-administrator user and can save changes to the filter.

I realized that was a Jira Cloud post just after adding my comment.

Yes, we have a support contract, I will post them a support request.

Thank you anyway for your help.

[Trudy Claspill]

Hello @Joe Pitt 

Did you give them Edit permissions to the filter, or to the Dashboard?

Which one is the user trying to edit? Can you provide a screen image from that user of what they see that indicates they can't edit it?

[Joe Pitt]

The the filters. They are trying to edit the filter the dashboard pulls from

[Joe Pitt]

If they try to edit they get an option to 'save as', not 'save'

[Trudy Claspill]

That would indicate the user doesn't have permissions to edit the filter.

Can you share with us a screen image of what you have configured for the Edit and View permissions on the filter?

Have you ensured that the user(s) having the problem are members of the project/role/group that you have specified as having Edit permissions?