Using forms to create bugs from an external members

[Alejandro Acevedo]

Hello. I am on charge of projects in Jira Software and I am looking a way to allow create bug issues to an external member who does not have a Jira License, Does someone knows a way to implement this?

[Trudy Claspill · Accepted solution]

Hello @Alejandro Acevedo 

Is this for a Team Managed project or a Company Managed project?

If it is a Company Managed Software project you could use an Issue Collector.

https://support.atlassian.com/jira-cloud-administration/docs/use-the-issue-collector/

Another option is to allow them to send an email, and set up the email handler to specify a default Reporter that is a licensed user.

Another option is to enable grant the Create Issue permission for the project to Public.

And another option from another post I found came from an app vendor that suggested their own app for this type of scenario. I don't have any experience with the app so I can't actually say that I recommend it. This is just an example of an app that might help your. There could be other apps that provide similar functionality.

Smart Jira Forms 

[Alejandro Acevedo]

Hello Trudy, I will try with these options, also the collector could be an option and I did a First version to start a test, regards.