Using license temporarily in testing server

[Jesus Mena]

Hello, our live server has been hacked because of the vulnerability discovered in Jira a couple of months ago and we plan on setting up a new server from scratch. In the meanwhile we are going to set up a server for testing all the things we need to set up including Jira. I've got a new license for installing the newest version of Jira and I want to know if I'm going to face any problems when using this license in the different servers we will using during this transition process.

Thanks.

[Alexey Matveev]

Hello,

You can use the developer license for testing. The developer license is available in your account (my.atlassian.com). Choose your Jira license and choose the View Developer License option.

[Jesus Mena]

Hi,

I don't see any "developer license":

asad

[Alexey Matveev]

I see. Then use your primary license and please remove the screenshot.

[Jesus Mena]

I'm confused. I assumed this was just a support ticket and no one except for Jira staff would have access to this???

[Alexey Matveev]

It is the Atlassian Community site. Anyone has access to it.

[Jesus Mena]

I think this should be made very clear when users click on "look for assistance" or whatever the button said, because it seemed to be like I was going to open a support ticket and instead I'm posting in an open forum, which is a potentially a big problem.

[Alexey Matveev]

That is the policy of Atlassian. I do not influence it. I am just a Jira user like you.

[Jesus Mena]

Thanks for the help. I must say that I'm a bit disappointed with this. I thought that the "support" that supposedly comes with the contract was something totally different. And again it should be very clear to the user that when after going through all these automated questions and finally get to write a message with the technical questions, the user is not contacting Jira staff but asking the "community".

Thanks anyway.

[Alexey Matveev]

Atlassian staff is also here. If you want to contact Atlassian directly, you can use 

https://getsupport.atlassian.com