Validate status of parent issue

[Rosana Casilli]

Hi all!!

I have this question, it was asked to me to prevent to close subtask if the parent issue is not in a specific status. 

I checked in validators an I found that there is an option "parent status validator", but I can only set as parameter the status of parent issue. there is no validation on issue type. 

How can i do that?

Thanks in advance

Ro

[Tessa Tuteleers · Accepted solution]

Hi Rosana, 

If I understand correct, you want to have a condition not only on the parent status, but also on the parent issue type? 

If this is correct, you should create a transition for every issuetype, where you add a condition (linked issue, JQL,.. whichever you have available) concerning the parent issue type. 

A lot of instances have 1 or 2 apps to give more workflow options, let me know if you don't have 1 that makes this possible, I could advice 1 or 2  that could do this ;)

- Tessa

[Rosana Casilli]

Hi Tessa!! yes exactly I need to check that the subtask issues are Done. Can you suggest me some apps?

[Tessa Tuteleers]

Rosana, 

if you can get your admin / company to go for JSU Automation Suite for Jira Workflows (payed app), that is a great one with lots of added functionality fo conditions, validators and postfunctions. 

I do know of a free app that is highly recommended, but I have never used it myself so you would need to try it out little, being Workflow Rules Lite

Best of luck!! 

[Rosana Casilli]

thanks a lot Tessa!! I will read more about them!!

[Deleted user]

Hi @Rosana Casilli ,

We are from Beecom support team and we have created a support request in our beecom portal to troubleshoot this issue.

Can you please signup to the portal with the below link and please confirm your signup on the portal so that we can add you to the ticket (as a reporter) we have created for further communication.

https://beecom-products.atlassian.net/servicedesk/customer/portal/3/user/signup?destination=portal%2F3

Please let us know if you have any issues with signup, we are happy to help you!

Thanks,
Raja

[Rosana Casilli]

Done

[Deleted user]

Hi @Rosana Casilli ,

Thank you for signing up with our portal.

Please access the support request: JSU-3374 that we have created for you.

https://beecom-products.atlassian.net/servicedesk/customer/portal/3/JSU-3374

Thanks,
Raja