Very Slow Logons After Migrating to New Server

[Simon H]

I'm migrating our single server on-prem Jira instance to AWS following this guide.

The new system is an EC2 instance running Ubuntu Server 16.04 and and RDS Postgres instance.

Logging on takes several minutes.  /opt/atlassian/jira/logs.catalina.out log doesn't show much during the log on.

Once logged on, everything is snappy and working well. It's just the initial authentication takes minutes, and nothing appears to be happening.

Any pointers on what logs I should be looking at to diagnose this?

[Jon Espen Ingvaldsen Kantega SSO]

Slow logins like this is commonly caused by group membership updates transactions sent back to the user repository at login. Is your user directory set to update group memberships at login (see marked area in attached screenshot)? If so, do logins go quicker if you change the settings to never?

Regards
Jon Espen

Kantega Single Sign-on

[Simon H]

We're not using an external directory :(

[Moga]

Hi there,

Perhaps, it's something else:

1. What is the total count of users you have in your JIRA instance?
2. Do you have an external user directory (LDAP) linked to JIRA?
3. Are you using SSO with JIRA?

Additionally, it could also be related to this KB.

Cheers,
Mogavenasan

[Simon H]

283 users, and we don't have any external directory, nor are we using SSO.