View/focus on Kanban board resets to last selected ticket every few seconds

[Jack Earnshaw]

On my Kanban boards if I select a ticket to work on, once I come back out of the ticket to the overall Kanban board, every few seconds the board refreshes and centers that previously selected ticket on my screen, therefore jumping me up or down the board.

It's really frustrating, when I have hundreds of tickets I can't actually navigate properly before being reset back to where I was. I can't seem to deselect the last ticket I viewed, does anyone know how to stop this. It's only started happening within the last month or so.

[John Funk]

Hi Jack - welcome to the Atlassian Community!

Have you tried a different browser? Or Incognito mode? Or clearing your cache? 

[Jack Earnshaw]

Hey John thanks for the reply, I've not tried a different browser but I'm using Chrome and I've had no problems before last month. I have cleared cache and still no good

[John Funk]

Does this happen on every board? Or just this one? I would try a different browser, sometimes extension get added or Chrome updates and something changes which causes a problem. 

If it still happens in other browsers, then I would submit a support ticket with Atlassian. 

https://support.atlassian.com/contact/#/

[Bob Kaucher]

I just want to mention that we have several users who are reporting the same issue. We also have it on video. We will probably be opening a case regarding this. For all of them, though, it does not happen so regularly.

[John Funk]

@Bob Kaucher  - You should definitely open a support ticket for that. Please post back here with the resolution. 

[Jack Earnshaw]

Hey guys, thanks for the input. We're also experiencing this on multiple boards and on different browsers. Will raise a ticket.