We have Jira that can not reach Marketplace. Firewall is open for that

[Ralf Thmas]

We have Jira that can not reach Marketplace. Firewall is open for that.

Is there any Setting i have to do ?

Greets

Ralf

[John Funk]

Hi Ralf,

Can you get to the site directly without going through your Jira connection? 

https://marketplace.atlassian.com/

[Nic Brough -Adaptavist-]

To test this as closely as you can to the server, try logging into the Jira server and running the connection on that.

If, for example, you're on a Unix-like system, a simple "wget https://marketplace.atlassian.com" will give you a decent error message you can use to chase down why you can't connect.

[Ralf Thmas]

ah ok. With get it is not resolving

[Nic Brough -Adaptavist-]

Ok, "not resolving" suggests that your server is using a DNS server that is not providing the right information, or DNS is not set up on the server at all.

To get further towards the root of that problem, what does nslookup marketplace.atlassian.com tell us?  It should feed back one of three responses - "dns server does not have an entry for it", "dns server is not responding" or "no dns configured on this server"

[Ralf Thmas]

where can i set DNS for Jira ?

[Ralf Thmas]

/etc/resolv.conf is teh correct DNS . Do i have to change in Jira somewhere ?

[Nic Brough -Adaptavist-]

No, this is not a Jira issue, there's nothing to configure in Jira.

Rather than just guess from a settings file that looks right, please could you do the actual test and get the error message?  Your resolv.conf might well be fine and it's something else, but we can't start to fix it without knowing where the problem is.

What does nslookup marketplace.atlassian.com tell us?