We have lost all admin access

[Zain Ahmad Khan]

Hi community,

We have lost admin access to our instance and I'm unable to find a damn option where we can reach out and create a ticket with Atlassian to help us resolve it.

The Admin user was removed or closed for some reason or we changed their email and now no one in that account is admin and we can solve billing.

[Ayla]

That’s definitely a frustrating situation. If no one has admin rights anymore, only Atlassian support can step in and restore access after verifying ownership. You’ll want to raise a ticket with them under account or billing issues.

In the meantime, it’s worth double-checking whether anyone in your organization still has site admin or org admin rights — sometimes a billing contact or domain admin still has elevated access but gets overlooked. Also try logging in through the admin portal with your company email, in case another org admin is still active there.

If all else fails, providing billing details or domain ownership proof usually helps Atlassian confirm and give you back admin access.

[Marc - Devoteam]

HI @Trudy Claspill  or @John Funk are you able to bring this upon Atlassian Supports radar, by flagging the issue?