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We just setup a Jira server with local accounts. After integration with AD, we can't login.

We just setup a Jira server with local accounts. After integration with AD, we can't login.

We just recently installed and configured a new Jira server. We created two local accounts on the Jira server. We made both those accounts admin accounts. We were logged into the server with local accounts no problem. One does not exist in the active directory and one does. Since we setup the Jira server to authenticate with Active Directory we cannot login to Jira server with either account. Now we cannot get back into the Jira server at all.

What options do we have to get back into our Jira server?

1 answer

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Hi and welcome to our Community!

Do you remember directories' order in Jira? Which one was on the top? Internal or AD?

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Another question is what error do you get when you fail to log in? Is it "wrong username/password" or something else?

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We just setup a Jira server with local accounts. After integration with AD, we can't login.

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