We would like to Force MFA to user, but found out managed account under verify domain is zero

[Functional RTE]

Hi we would like to force MFA for users 
We noticed that we need to have managed accounts under verify domain, 

So we tried to add existing users as managed accounts and we thought we could use the "Claim accounts" features but when we clicks, it cannot claim the users

Could you suggest how to add those users into managed user to enable force MFA ? 

[Marc - Devoteam]

Hi @Functional RTE 

MFA is set based on a policy.

From which domain do you want to claim accounts? From accenture, this will not be possible unless they approve the claim and provide details.

[Functional RTE]

Hi @Marc - Devoteam "autox.co.th" that we would like to claim 

Also, we would like to know if this is associated with organization as well? that we found that we are under "autox-servicedesk" not sure if that is the reason we cannot find any managed account with @autox.co.th under autox.co.th domain? 

[Marc - Devoteam]

Hi @Functional RTE 

A claimed domain is not in any related to an Organization in relation to a JSM project?

Managed users are in a policy in Atlassian Administration is the set to MFA or SSO.

[Functional RTE]

Hi @Marc - Devoteam , so could you help how could I add 66 users to managed user under "autox.co.th" verified domain? in order to do force MFA (either all 66 or specific users) 

[Marc - Devoteam]

Hi @Functional RTE 

When you press the claim button what is the message.

It can be that the domain claim is not correct setup.

[Functional RTE]

Hi @Marc - Devoteam 
Once I clicked "Claim accounts" here what I saw, "no available accounts to claims 
but if you see in my previous picture 
autox.co.th has 66 users  

[Marc - Devoteam]

Hi @Functional RTE 

All accounts are claimed then.

To setup MFA, this needs to be done in an aauthentication policy.

IF you don't have an Atlassian Guard subscription, you only have a single authentication policy.

Enabling MFA on this policy will impact all users, to have MFA setup.

[Functional RTE]

Hi @Marc - Devoteam 
We clicked trial for guard free subscription, so would I consider as having an Atlassian Guard, if yes, please suggest steps I should do for specific users MFA 
This is authentication policy looks like? but not sure how could I proceed next, please help suggest

[Marc - Devoteam]

Hi @Functional RTE 

No Free is no Guard Subscription.

You will need to edit the policy and add the members.

I see that there are zero members in the policy

[Functional RTE]

when I edit to add member found that there is members can be searched 

when click "add members"  there is no member found or could not find the account 

Could you suggest what we could do ? @Marc - Devoteam 

[Marc - Devoteam]

Hi @Functional RTE 

So there is no account in Atlassian with this email address.

Is this an email of a DL, DL' this can't be accounts in Atlassian as the don't have an actual account in your domain, this is whay you can't claim them.

You can only claim user accounts.

[Functional RTE]

Hi @Marc - Devoteam  this is what I could not understand because if you see the first pic 
we have user under autox.co.th = 66 users 
but when to claim accounts or even added managed accounts, it displayed "none" 

[Functional RTE]

even I tried with individual email, it is still cannot find an account 

[Marc - Devoteam]

Hi @Functional RTE 

Contact Atlassian Support an have them check, if there is something wrong on your instance.

Or remove the domain and re-add it.