What causes random double posting in comments?

[Pete P]

We have begun to notice random double posting in the comments.  Has anyone seen this before and can share their observations and hopeful solution?

[Filipi Lima · Accepted solution]

Hi, Pete!

I see we had a similar discussion a couple months back and I also worked a case where it was caused by the plugin failing to initialize mentioned on this other question:

https://community.atlassian.com/t5/Jira-questions/Comments-in-Jira-are-showing-up-twice-duplicate-comments-in-Jira/qaq-p/891177

A part from that, let us know whether these comments are being made directly on the issues or coming through e-mail via mail handler.

If the issue is reproducible, see if the user is clicking the button multiple times - normally Jira wouldn't create a duplicate comment by doing that but other factors could play a role.

[Pete P]

Thanks @Filipi Lima we will investigate your guidance and report back here in a few days

[Ha Tran]

Hello @Filipi Lima ,

Is this issue resolved yet? Because we are experiencing the same problem after upgrade to V9.12.8 datacenter.

Thank you,

Hannah Tran

[Filipi Lima]

@Ha Tran hello! I see there's a bug that has been fixed but not on your version:

https://jira.atlassian.com/browse/JRASERVER-76375

When you get to 9.12.13. If that's not quite the same you may want to submit a ticket to review it.