What determines a ticket idea to be crossed out?

[Doug Doine]

So we are seeing items being crossed out when in a certain state, does anyoneknow what causes that ticket item to become crossed out?

[Alexey Matveev]

Hello,

An item is crossed out if the item has the resolution field set.

[Doug Doine]

Can we see that? The issue I am having is that we want it to stay uncrossed if we have it in an blocked or hold state 

[Alexey Matveev]

You need to set the resolution field empty while moving to the Blocked or Hold status

[Claudiu Lionte]

Hi Doug,

As Alexey mentioned, the existence of a resolution  causes the issue to appear as strike-through.

There are 2 possibilities on how your issues get a resolution: Either you have the resolution field configured to appear on a screen, in which case it becomes mandatory and the default resolution is automatically selected

OR

Your workflow transitions contain post-functions that set the resolution to a certain value when the issue transitions.

Check both these scenarios and remove the configuration that causes the issue to have a resolution.

Claudiu

[Doug Doine]

So yep I found that I do have resolution being set, but is there a way to make the state it is being set to not be considered "struk out"?

[Claudiu Lionte]

No. As long as there is a resolution (any), the issue will appear with a strikethrough.

This is because in Jira, the existence of a resolution means that there is no further work to be done for that issue. Anything else should be managed by using statuses