What happened to the Fix Version field? It is no longer accessible.

[Dorraine Parker]

The fix version field is no longer accessible and shows up as a small line.

[Jack Brickey]

Hi @Dorraine Parker , I still have this field. Can you share what you are seeing? Have you tried another browser?

[Dorraine Parker]

Same browser as I have always used.

[Jack Brickey]

It appears the field is still there. Can you click into the field even thought is thin? Can you please try another browser? It sure seems like a browser interop issue?

[Dorraine Parker]

Same in Chrome and Edge.  Same browsers we have been using all along.

[Jack Brickey]

I’m not experiencing this. Maybe report to Atlassian Support  

are you able to actually click into the field and edit? You might clear cache and restart browser. 

[Dorraine Parker]

Thank you for the help.  I have logged an issue with Support.

[Jack Brickey]

Let us know what you find out.

[John Funk]

Hi Dorraine,

Make sure the Fix Version field is on the Edit Screen for that project. 

[Dorraine Parker]

It is.  Nothing has changed on this screen from Friday to Monday.  This morning it is changed and not accessible.  I have had to make the field optional so our users can at least get tickets entered

[John Funk]

Your screenshot shows the create screen. You need to check the edit screen. Can you share a screenshot of that screen?

[Dorraine Parker]

The Edit screen does show it as accessible and I can change it.  Work around is to make it optional so users can create ticket then they will have to edit the new ticket to input value.   Same browsers, same screen we changed nothing on our side to make the create screen not work.

[John Funk]

Well, I think the mystery is solved. There is an ongoing problem with that field that you can follow here:

https://jira-software.status.atlassian.com/incidents/tf7tgjw116fx

[Dorraine Parker]

Thanks @John Funk  Haven't received an update on my service ticket.