What happens to the license when we remove a user from Jira Cloud, can that be used for a new user?

[Namrata Pawar]

We observe that a user has left the organisation, and hence have removed him from Jira, what will happen to the license, can we re use it for a new member in team?

Also, can we again restore the user or sort of reactivate the user to have access Jira again?

And is there a view that will display the list of removed users?

[Prince Nyeche · Accepted solution]

Hi @Namrata Pawar 

Welcome to Community! basically when a user leaves an organization you can deactivate the account; and by deactivation I mean removing the Application access the user has. When you do this, the user can not longer log into to the specific Atlassian App the access was removed from.

So you could use that license for another user and the previous user will remain active but with no access. If by any chance, you want this user to have access, simply add the Application access from your User Management Hub, given that you have sufficient license count.

Subsequently, you could remove the user from the instance by deleting the user. what this does is remove the user's profile context, which means, the user can no longer access the account and the license can be used for another user.

For a list of removed users that were completely deleted from the instance, you can check this via API. And if you want to go further, filter the result in your code. you can parse the result for the field "active":false and "accountType":"atlassian" to only show actual users and not app users or JSD customers if you have Jira Service Desk installed. 

[Namrata Pawar]

Hi,

Thanks for the immediate response, i have been trying out all the mentioned ways... and they are working for me... but i am unable to hit the API, is there a authentication token or id , that i will need in order to get the data from API?

[Prince Nyeche]

Hi @Namrata Pawar 

Yes, you will need to use an API token if you want to query an API resource.