What would block issues from showing on a board if they show on the filter?

[Judy Gorab]

On the Board settings page, under columns, the column 'In Progress' says 13 issues.  when you view the board, it only shows 1.

I also checked the filter for the board and it has 13 issues 'In Progress'.

Could this be an issue with the workflow?  I noticed on the board filter, when I filter on 'Resolution' and select 'Un-Resolved', issues that have a status of 'In-Progress are not showing.

[Judy Gorab]

.

[Nic Brough -Adaptavist-]

Might also depend on the board config:

If it's a Kanban board, then "done" issues will not show.  This depends on the "sub filter" for the board (as a board admin, see the bottom of the general configuration page).  The default filter looks at the fix version - if one is set, the issue drops off the board, whatever the status

If it's a Scrum board, then only issues in the current sprint will show on the board.  Check the backlog to see all "open" issues

(Also quick filters was in my notes, but Alexey got there first)

[Judy Gorab]

Thanks for your reply. It's a Kanban board and the sub filter is empty.

[Nic Brough -Adaptavist-]

If the Kanban sub-filter is empty, then how are you marking things as "done" so they drop off the board?

That could answer why they are missing.

[Judy Gorab]

I have a column for all 'done' issues. 

'done' issues are not the problem.  It's the 'In-Progress' that are not showing.

[Judy Gorab]

In the board filter, the 'un-resolved' is not picking up the 'In Progress' status.

[Nic Brough -Adaptavist-]

Without a "done" filter, I suspect your "in progress" issues are being seen as "done" and hence dropped off.

Could you show us your board configuration?  We'd like to see

• the filter you are using (Plain text) in the main one
• Normally I'd ask for the sub-filter, but I assume you really do just have "" for that from what you said
• The column definition screen - column headers and all the content

Feel free to replace or obscure stuff you're not sure you want to share, we're interested in the data structure not content - we can work with "Project = xxx and issuetype = yyy" just as well as "project = Zoo and issuetype = penguin".

[Judy Gorab]

For what ever reason it turned out to be the issue type screen scheme associated with this project. Changed that, Issue resolved.

Thanks for your time!

[Nic Brough -Adaptavist-]

Ah, we were getting there.  You made it down to the "really strange config you probably shouldn't do" a couple of steps before we would.  I'm impressed - that's hard to find!

[Judy Gorab]

Thanks! I'm just glad that's over with!

Have a great day!

[Alexey Matveev]

Hello,

Check that you have not enabled quick filters

[Judy Gorab]

Thank you for the suggestion, quick filters are not enabled.