When Assignee is changed, would it be possible to send notification to both the old And new assignee

[saroja muninaga]

Need to send notification to both old and new assignee when assignee has changed in jira

[Alexey Matveev]

Hello,

You could do it with a scripting add-on.

For example, you could use the Power Scripts add-on.

https://marketplace.atlassian.com/apps/43318/power-scripts-jira-script-automation?hosting=cloud&tab=overview

If you change an assignee, the new assignee will receive an out of the box notification from Jira.

To send a notification to the previous assignee, you could create a listener on the Issue Assigned event and attach to this listener the following script:

string [] h = fieldHistory(key, "assignee"); 
string a; if(isNotNull(h[1])) {    
  a = h[1];
}
else
{    
  a = h[3];
} 

sendEmail(a, "teamleader1", "Assignee changed", " Assignee for issue:" + key + "has changed to " + assignee);

You can find more info on sendEmail method here:

https://confluence.cprime.io/display/SIL/sendEmail

[saroja muninaga]

Hello @Alexey Matveev

Thanks for your reply .

I tried through script runner post function to send an email  .But getting error on sendEmail method .

import com.atlassian.mail.Email;
import com.atlassian.mail.server.MailServerManager;
import com.atlassian.mail.server.SMTPMailServer;
import com.atlassian.jira.component.ComponentAccessor;

def subject = "Insert text here for ${issue.key}"
def body = "Hi ${issue.assignee.displayName} \n\nNow that XXXXX has been released, please complete XXXXX for the following issue: https://XXXXXXX/${issue.key} - ${issue.summary}. \n\n"
// Gather changed field at the Issue Updated
def field = event.getChangeLog().getRelated('ChildChangeItem').find{it.field == "assignee"}

// Gather old field value
def old_field_value = field.oldstring

// Gather new field value
def new_field_value = field.newstring
def emailAddr = old_field_value

def sendEmail(String emailAddr, String subject, String body) {
SMTPMailServer mailServer = ComponentAccessor.getMailServerManager().getDefaultSMTPMailServer();
if (mailServer) {
Email email = new Email(emailAddr);
email.setSubject(subject);
email.setBody(body);
mailServer.send(email);
} else {
// Problem getting the mail server from JIRA configuration, log this error
}
}
sendEmail (emailAddr, subject, body)

//Can not find matching method error is coming .

Thanks in advance. 

[saroja muninaga]

Still i am facing same issue .please suggest any one ,how we can do using script runner plugin