When a transition button is pressed and commented during transition , comment is not going a email.

[shamshuddin Althamash]

Hi Team ,

Somebody help me on this

When a transition button is pressed  and a comment is made as a part of transition  email notification is not going .

Example : when I press on "Require more info button " in workflow and comment (this is the part of transition screen)  like

"I need more details about the product  hence sending back ticket to  customer support  " .

customer support is not getting email alert .

Please help me to fix this .

When I directly  write a comment at the bottom of the ticket email notifications are going

[Elifcan Cakmak]

Hello,

As I understand this is Jira not Jira Service Desk, correct?

Can you check your project's notification scheme? Issue Updated notification should have groups or users on it, maybe it is empty that's why no mail is sent.

Regards,

[shamshuddin Althamash]

This worked like a charm.

Thank you very much.

Best Regards,

Shamshuddin

[Elifcan Cakmak]

Hello, you are very welcome :)

Could you kindly accept the answer so that everyone else could see it is the solution?

Thanks.