When all the subtasks are in "resolved" state, the parent does not transition

[Pranita Warik]

For modeling the above workflow, on issue creation, it goes for Mgr-User Approval. Once the approval is done, I have created two subtasks for Mgr-Safety and Mgr-Env and transitioned the workflow from Awaiting Approval from Mgr-User to Open status. In the parent, there is a transition from Open to Awaiting Approval from Sr. Mgr PED; this should be auto triggered when both the sub tasks are "resolved."

On the post function of both the sub task, I have added (transition id from Open to Awaiting Approval from Sr. Mgr PED):

Apply action Approve (151) to parent and set its resolution to None

On the post function of parent transition Open to Awaiting Approval from Sr. Mgr PED

I have added the condition: All sub-tasks must have one of the following statuses to allow parent issue transitions: RESOLVED

The problem is: when both the subtasks are "resolved", the parent transition remains on Open status only. It does not automatically transition to the Awaiting Approval from Sr. Mgr PED state.

I have the JSU Automation Suite for JIRA Workflows plugin. I do not have the JMWE plugins.

[Maria Kazakou {Appfire}]

Hi @Pranita Warik 

The Beecom Products team would be more than happy to help you with your JSU configuration!

May I kindly ask you to create a support ticket on our Service Desk? A member of our team will assist you immediately.

Best regards,

Maria

[Pranita Warik]

Hi, @Maria Kazakou {Appfire} 

The Post Function of sub task is: 

Is the ordering of the transition parent task correct?

[Maria Kazakou {Appfire}]

Hi @Pranita Warik

We would need to know more about the parent workflow, so please reach out to our Service Desk and the Beecom Products team will help you as soon as possible.

Best,
Maria