When creating a jira issue, the key number does not increase sequentially.

[Chayoung Kim]

A jira issue has been created. We found that the key number does not increase sequentially, but increases intermittently by skipping numbers.

No action was taken to delete the issue.

Additionally, automation only consists of designating a person in charge when creating an issue and commenting when certain conditions are not met.

[Matthias Gaiser _K15t_]

Hi @Chayoung Kim

usually this happens if someone deletes issues or if issues are not visible to someone due to permissions. (I've read that you say it's not like that.)

I'd still advise you to:

• take away delete permissions from everyone and see if the problem still occurs.
• check out your issue security scheme if there are different security levels set up.

Cheers,
Matthias.

[Alex Koxaras -Relational-]

Hi @Chayoung Kim 

This is simply not possible. Issues are being created and most likely someone (or an automation) deletes them. How are these issue being created in the first place?

[Chayoung Kim]

I did not delete the jira issue separately. We use jira as a company, but only I have the right to delete.

[Alex Koxaras -Relational-]

@Chayoung Kim is there any security scheme imposed on the project?

Are these issues moved to another project?

[Chayoung Kim]

No. I'm only using one project.
Is the security system due to project role or permissions?

[Alex Koxaras -Relational-]

If you have enables a security scheme and some issues are on a level to which you are not part of, then you wouldn't be able to see these issues. Can you post images of your security scheme?