When i use @user in comments it shows userid, is this a jira bug or is it something in the settings?

[Simone Zoli]

Hi all, I have this problem after a migration from cloud to server: on cloud mentions were correctly rendered but in the server environment I see [~accountid:xxxxxx:xxxxx-xxx-xxx-xxx-xxxxxxxxx] on every comment and description.

I don't know what I shold do...

I hope Atlassian solve this issue

[Avinash Bhagawati _Appfire_ · Accepted solution]

Hi @Simone Zoli ,

This seems to be known bug, can you please follow workaround suggested by Atlassian in https://jira.atlassian.com/browse/JRASERVER-70190.

Hope that help you !

Thanks,

Avinash

[Simone Zoli]

Hi Avinash, 

using the plugin Cloud Compatibility for Jira solved the problem.

Thank you

Simone