Where I can reset a password so my customer can access the portal

[Sonia Turgeon]

I have a customer Jira sent him an access to the portal and he told to me, he did not received it.  So instead of recreating is account just like a did 2 time already I would like to reset is password just like we were able to do in the pass.  But on the version that we are using I did not see anything that look like reset the password

[Dele Oyedepo]

If you scroll to the bottom of your Jira instance (cloud) login page, you should see "Can't log in?" which goes tot he URL https://id.atlassian.com/login/resetpassword?

You should be able to reset your account from there

[Sonia Turgeon]

the customer did that but he didn't received the reset password email. Can I reset this password from Jira it self.

Sonia Turgeon

[Dele Oyedepo]

I don't believe there's an option to reset the password for a user. Maybe the user can check his spam/junk mail folder. For the email issue, look at this - https://confluence.atlassian.com/jirakb/not-receiving-email-notifications-in-jira-cloud-779160705.html

[Dele Oyedepo]

If you scroll to the buttom of your Jira instance (cloud) login page, you should see "Can't log in?" which goes tot he URL https://id.atlassian.com/login/resetpassword?

You should be able to reset your account from there