Where in the backlog does JIRA put a new ticket when it's created?

[Nick Hudson]

Hi Everyone,

Can someone tell me what science JIRA uses for where it puts new tickets in the backlog?

I've just joined a business where there were about 180 existing tickets that I've now shifted into priority order, though on creating any new tickets since then, they seem to "drop in" at apparently random areas of the backlog which then makes finding them and putting them into priority order a lot of fun :-)

eg Yesterday I created 4 tickets which appeared all clustered together in the backlog (good) but appeared about one third of the way down the backlog (not so good)

Today I created a ticket that has instead been dropped at the bottom of the backlog: I'm happier with this so would prefer if I could tell JIRA to default to doing this with every ticket I create so at least I know where to find it!

Does anyone have any ideas about this please?

Thanks for your help!

Nick

[Gary Pasquale · Accepted solution]

Hi @Nick Hudson,

When you say you have shifted the issues into 'priority' order, do you mean you've ranked them or you have a filter that orders by priority?

Regards,

Gary

[Gary Pasquale]

@Nick Hudson - On a standard scrum backlog, new issues should appear at the bottom. Unless your filter is not ordering by rank? Checking the board filter would be a good place to start.

[Nick Hudson]

Hi @Gary Pasquale,

I think you’ve resolved it for me! I seem to have worked out how to get them dropping down to the bottom of the backlog so thanks!

All the best

Nick

[Gary Pasquale]

@Nick Hudson - No problem. Please accept my answer :)

[Nick Hudson]

Done! :-)

[Shwetha_Peruri]

Hi ,

I have used filter which is ordered by rank but still the new issues appear at the top of the backlog. how do i resolve it,  we are using jira cloud

[Gary Pasquale]

@Shwetha_Peruri - Please provide the filter you are using.

[Katarzyna Radomska]

@Gary Pasquale may I ask for the same help?

This is my filter: "project = XXX ORDER BY Rank"

I still face the issue, that new tickets are randomly placed in the Backlog.

Additional info: I don't use priority sorting. The same priority new tickets, the same issue type creating one after another are placed - one on the bottom and one the top of the Backlog. 

I would appreciate help, what settings I should change.