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Where is the trial add-on expiration date in Jira Cloud

Jason Huntowski September 19, 2018

I am a veteran Jira Server user, but new to cloud. I recently installed a couple trial add-ons into my instance. I am ready to purchase one, but wanted to see when the trial expiration date was so I could see if I need to extend the trial while I wait for my PO. However, unlike server, cloud does not show a trial license type or expiration date in the details of the add-on in manage add-ons. Does anyone know where I can find the expiration date of my trial?

Thanks,

Jason

1 answer

1 vote
Nir Haimov
Community Champion
September 19, 2018

This is example from my Jira Cloud instance

1.png

Jason Huntowski September 20, 2018

Nir,

Thanks for the screenshot. That is weird because mine doesn't really look like that. I don't even have the license details part where it says Evaluation on yours. I would think that the cloud would be the same version, so I am not sure why it's different. Thanks for posting though! It almost appears as if I have already paid for the add-on, but I haven't. I guess I should not look a gift horse in the mouth? lol

add-on.png

Daniel Eads
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 21, 2018

Hey Jason,

It looks like there was an active quote on your account that is/was keeping the add-on active. We've generated a new quote for you that you should be able to pay on (ending in 6416) to keep the add-on going. We don't want it to one day just disappear for you because the first quote expired :) Be on the lookout for an email in the next few minutes from our system.

Cheers,
Daniel | Atlassian Support

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