Whether subscriber id can be a DL/service account instead of an individual user account?

[Santhosh R]

Whether subscriber can be a DL/service account instead of an individual user account?

Emails are not being sent when a subscriber left the org. Hence would like to know whether subscriber email id can be a DL/service account instead of an individual person.

Thanks,

Santhosh

[Sudarshan · Accepted solution]

Hello @Santhosh R 

can you provide more details?
are you talking about filter subscribe.

 All the ID or user related fields require an active email to work effectively.

[Santhosh R]

Thank you for clarifying it Sudarshan:-) Yes I am working on the filter subscription. As my colleague left the org, JIRA has stopped sending the report. I had to re-subscribe it using my id. It started working. Hence to avoid this in future, looking for a solution to subscribe it using some service account instead of an individual account. Please let me know if its feasible?

[Sudarshan]

I suggest for such situations:
create a team ID in your org and add it (a support ID)

you can check with your site jira admin to create a group for your team with specific team members.

https://confluence.atlassian.com/cloud/create-groups-and-update-permissions-744721627.html

[Santhosh R]

Thanks Again Sudarshan. Will refer the link. Appreciate your help and time on this:-)

[Nic Brough -Adaptavist-]

What do you mean by "subscriber"?

[Santhosh R]

HI Nic,

I was referring to filter subscription.