While logging Jira it's showing white screen; what is the reason and resolution?

[Vinay Sharma]

While logging in Jira Cloud, it's showing white screen; what's the issue and how to resolve it?

Cleared "cache" & restarted but still white screen is there.

[Dirk Ronsmans]

@Vinay Sharma

Little more info please.

• What browser are you using?
• Is this new behaviour/were you able to log on in the past?
• Do you have any add-blocker installed that might cause issues?
• Is it a full blank page or certain parts are white?

[Vinay Sharma]

Browser is Microsoft Edge; 2 days before Jira was accessible; there is no add-blocker installed; the full screen is blank

[Vinay Sharma]

@Dirk Ronsmans Pls. suggest

[Dirk Ronsmans]

@Vinay Sharma 

Would that be the old EdgeHTML browser or already the Edge Chromium one? EdgeHTML is a derivative of IE11 and thus might not be support anymore.

Have you already tried with a different browser/on a mobile device?

If everything remains white throughout then I suggest opening the developer console on one of the browsers and seeing whether something is throwing an error or if the network analyzer show any blocked connections.