Why I cannot use button 'Start timer' anymore?

[Igor Tumarkin]

Hello All,

What happened with button 'Start timer', could you help find it again?

Regards,
Igor

[Petter Gonçalves · Accepted solution]

Hello @Igor Tumarkin

Thank you for reaching out.

In fact, the "Start Timer" button you mentioned is not a default feature of Jira Cloud application. After some time digging about it, I found out it can be related to two things:

1 - Someone in your project created a new transition in the issue workflow with the name "Start Timer", which were deleted posteriorly

2 - You might be using the third-party app Automated Log Work for Jira, which provides you with the "Start timer" button that automatically log work in your issues. In that case, I suggest you check if your app is properly installed in your site under Jira Settings > Apps > Manage Apps. In case it is properly added, you open a new ticket with the application support page to check what might be causing the problem:

Gebsun Help Center 

Let us know if you have any questions.

[Igor Tumarkin]

Thank you for help! Have a nice day :-)

[Petter Gonçalves]

Have a nice day you too, Igor!

Please, don't hesitate to contact us again in case you have any other questions.